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Pearsall

    Field Mechanic - Pearsall, United States - Tellus Equipment Solutions

    Tellus Equipment Solutions
    Tellus Equipment Solutions Pearsall, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Position Specifics

    Department: Service

    Reports to: Service Manager

    Supervises: None

    Dealer Profile Administration (DPA) Code: Service Technician

    Revenue Generating: Yes

    Purpose

    Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. Individual will serve as an in-field representative for the dealership to provide service solutions. Communication skills required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner.

    Responsibilities

    • Perform diagnostics and repairs on John Deere equipment and technology
    • Performs diagnostics and repairs in the field as required
    • Maintains accurate inventory of parts kept in stock on service vehicle
    • Mentors Service Technician and Apprentice Technicians
    • Identify and communicate solutions for customer service opportunities in area of responsibility
    • Accountable for billable time and assigned work orders
    • Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.
    • May participate in Service EDUCATE Training programs required for the development of skills and knowledge
    • Operates and maintains vehicles, tools and equipment required to perform job responsibilities
    • Maintains a clean work area and performs work in a neat and orderly fashion
    • Follows all safety rules and regulations in performing work assignments
    • Maintains current knowledge of John Deere and competitive products

    Experience, Education, Skills and Knowledge

    • 5+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
    • Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician's specialty
    • Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
    • Experience operating vehicles, tools, and equipment for diagnostic purposes
    • Experience with basic computer functions; experience using Service ADVISORTM or other computer based diagnostic repair tools preferred Experience working cooperatively in a team environment
    • Experience communicating effectively verbally and in writing
    • Must have an adequate toolset to perform job responsibilities
    • High School Diploma, GED, or equivalent experience required; Associates degree preferred
    • Valid driver's license required; CDL (Commercial Driver's License) preferred
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