Customer Service Rep - Olympia Fields, United States - Marshe Hamilton American Family Insurance

Marshe Hamilton American Family Insurance

Verified Company

Olympia Fields, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Benefits:

Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development

Job Summary
The
Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
Processes change to existing account and policies.
Identify opportunity for crosssell with existing customers.
Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
Schedules appointments with existing or prospective customers for agency employees

Qualifications

Obtain Insurance license within 30 days of employment.
Demonstrated customer service experience
Solid knowledge and understanding of basic mathematical skills
Spanish bilingual preferred but not required.
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance._