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    IT Help Desk Manager - Houston, United States - Bowman Williams

    Bowman Williams
    Bowman Williams Houston, United States

    3 weeks ago

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    Description

    Location :
    Houston, TX /


    Salary :
    $95,000 - $105,000


    We are a long-standing IT Services firm that provides IT Managed Services, Consulting, and diverse Hybrid Cloud Solutions that enable businesses to shift away from managing technology and focus on their objectives.

    Our goal is creating a true partnership with clients based on a high level of customer service and IT knowledge.

    Due to expansion, we are seeking a IT Help Desk Manager (MSP) with previous experience working for a Managed Services Provider and managing a team.

    As a IT Help Desk Manager (MSP), you will oversee a team of 10 L1-L3 technicians on the IT Support team.

    The core competencies successful IT Help Desk Manager (MSP) applicants should possess are outstanding leadership, communication, interpersonal, and customer service skills, as well as advanced technical knowledge, procedures for project management, and strategic planning.

    Assigning and tracking helpdesk tickets using ConnectWise
    Developing recurring or ad hoc reports
    Tracking, reporting, and ensuring adherence to SLAs
    Implementation of a Quality Assurance Plan
    Collecting metrics for proactive trend monitoring
    Knowledge of MS Active Directory, Azure environments, M365 admin, and ideally workstation imaging
    Previous experience working for a Managed Services Provider
    Previous experience managing an IT team
    Paid Time Off with an elevated holiday schedule
    Generous Medical, Dental, and Vision plans
    Reimbursement for travel, certifications, and training
    Employee Life Insurance
    Cell-Phone Reimbursement
    Cost-of-living adjustment (pay increase)
    Opportunity Location

    Houston, TX
    Proposed Salary

    $95,000 - $105,000
    Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers.

    Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

    #J-18808-Ljbffr
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