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    Associate Senior Software Engineer, Production Support - Salem, United States - Navex Inc

    Navex Inc
    Navex Inc Salem, United States

    2 weeks ago

    Default job background
    Description
    It's fun to work in a company where people truly BELIEVE in what they're doing

    We're committed to bringing passion and customer focus to the business.

    Position Summary:


    At NAVEX, you will join our Product Engineering team that shares a passion for writing great code, embracing new technologies and delivering powerful products within our integrated risk and compliance management platform that helps our customers protect their reputation and bottom line.


    As an Associate Senior Software Engineer at NAVEX, you will have ample opportunity to be mentored by the best engineers, grow your career and tag your name to amazingly cool products, all while balancing your life priorities.


    We Offer You:
    An Inspiring Culture. Invested teammates, belonging groups, and a socially determined culture

    Meaningful Work. Innovative products and solutions with real life impact for people and organizations

    Career Growth. Stellar training and an unwavering commitment to your growth and success

    Life Flexibility. Time to care for yourself, your loved ones, and your community

    Industry Leadership. A highly reputable, fast growing and consistently profitable organization

    Real Rewards. Competitive and transparent pay practices, wellbeing programs and benefits with choice


    What You Will Do:
    Work alongside Customer Support and Product teams to investigate and solve challenging problems reported by our customers

    Participate in group triage, bug-fix and code review sessions, ensuring we provide quick and reliable solutions to our customers

    Collaborate with Product teams, ensuring a detailed knowledge of new and existing features enabling us to be subject matter experts and deliver first-class support for our customers

    Provide constructive and honest feedback during triage sessions, code reviews and sprint retrospectives

    Analyze customer reported issues, then develop, document and validate appropriate solutions

    Occasionally meet with customers and/or third parties to deep dive on challenging problems

    Engage in continuous improvement efforts

    Occasionally prepare and deliver knowledge and/or training to peers


    What You Will Need:
    A bachelor's degree in computer science or similar technical discipline or equivalent experience

    2+ years of software engineering experience

    Experience supporting and developing enterprise software that exceeds industry standards for security, accessibility and user experience

    Good understanding of and experience with triage, development, testing, deployment, maintenance and improvement of software


    Knowledge of or willingness to adapt to our technology stack: AWS and AWS services including CloudFormation, Lambda, API Gateway, React, , CSS and HTML, Databases: Relational, C#, .

    NET

    Excellent problem-solving and troubleshooting skills

    Ability to work well in a team environment and attitude to focus on team specific goals and objectives

    Self-driven, with the ability to manage competing priorities and change focus as required to deliver varying expectations

    Excellent verbal and written communication skills and a commitment to collaborate with people across diverse backgrounds


    We believe each member of our team deserves to see a path forward to achieving their career and financial goals.


    Each team member is required to have a career plan in place and reviewed with their manager after six months with our team.

    The starting pay for this role is $85,000 per annum.

    Pay progression is based on performance.


    Our pay programs are just one element of our commitment to Be the ONE place you want to thrive in life.

    Check out NAVEX's career page to learn about our innovative people programs designed to create one powerful life experience for YOU

    NAVEX is an equal opportunity employer, including disability/vets.

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
    #J-18808-Ljbffr
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