Team Member - San Diego, United States - Cinnabon / Jamba

Description

Mission:

The Crewmember is responsible for meeting guest's need through Cinnabons Values:
We A.C.T. Guest First - develop behaviors to effectively model "We A.C.T. Guest First" with internal customers and guests.
We are Clean and Attractive - learn the importance of maintaining a
clean and attractive work environment and appearance.

We are Fast - identify what is needed to create an environment where all employees share in the responsibility of exceeding guest satisfaction.

We Always Deliver High Quality - learn what is meant by quality and
how to demonstrate behaviors that support the consistent delivery of quality products.
We Enjoy Working Here - explore the conditions that allow employees to gain personal, guest, and organizational satisfaction. Able to recite the values and value proposition


Duties & Responsibilities:

Sales and Profits

Greets and engages each Guest, ability to suggestive sell to Guests and potential Guests.
Demonstrates Attentive, Cheerful and Timely (A.C.T.) standards for service.
Provides product samples to all potential Guests.

Product Quality
Delivers High Quality Cinnabon product every time.
Maintains and delivers high quality products using the PACE system.
Demonstrates knowledge of products and service.

Service
Uses Wow Service to enhance the Guest's experience.
Works with other team members to pro-actively react to the Guest's needs.
Models and promotes the Cinnabon culture.

Housekeeping
Maintains bakery cleanliness during shift.
Follows the bakery-cleaning schedule.
Demonstrates a "clean-as-you-go" philosophy.

Training
Able to certify on all crewmember positions.
Creates all products to standard.

Policies and Procedures
Follows procedures outlined in the Operations Manual.
Follows cash control and security policies.
Knowledgeable in register discounts and promotions.
Maintains safe and healthy workplace conditions for Guests and other Crewmembers.
Reports accidents and incidents to Bakery Management immediately.


Critical Skills:

Delivers WOW Service and A.C.T. Guest First
Teamwork & Interpersonal Communication Skills
Honesty and Integrity


Essential Physical Requirements:

Ability to communicate with Guests and co-workers.
Ability to perform functions of addition and subtraction and make correct change.
Ability to process information through the POS register system.
Ability to lift up to 50lb bags or pull 35lb batches of dough from the mixer (if working in a scratch bakery)
Ability to lift up to 35-pound boxes of frozen products.
Ability to work in a warm environment (ovens) and react to buzzers and timers.
Ability to climb ladders and bend at the waist to clean equipment.

Ability to use hands, arms, shoulders and back to produce rolls for up to 4-hour periods (if working in a scratch bakery).

Ability to work around industrial strength cleaners.
Ability to weigh and measure baking products.
Ability to stand for up to 4 hours without a break.
Ability to operate the mixer, if over 18 years of age (if working in a scratch bakery)


Professional Background:

Must be at least 16 years of age and have valid work permit if required by law.
Retail or food experience preferred, but not required.
Excellent interpersonal communication skills and a strong interest in Guest service.

Bi lingual, English Spanish
$14.50/hour