Field Technician - Connecticut, United States - Instacart

Description

Welcome to Instacart!

We're on a mission to revolutionize the grocery industry by making food more accessible and bringing people together over delicious meals. Instacart is not just about delivering groceries, it's about embracing the complexity and endless opportunities to serve our community. We strive to provide customers with essential services while offering Instacart Personal Shoppers safe and flexible earning options.

Instacart plays a crucial role in the lives of millions, and we're looking to expand our team to drive our mission forward. If you're ready to make a significant impact, we invite you to join us!

Introducing Instacart's Flex First Team

At Instacart, we believe in a flexible work approach that empowers our employees to excel wherever they feel most productive—be it at home, in an office, or even at their favorite coffee spot while fostering connections through regular in-person gatherings.

Overview of Field Technician Position:

As a Field Technician, you will collaborate with Caper Carts at partner locations to diagnose and resolve hardware and software issues. You'll engage with support tickets via our Support Portal to troubleshoot on-site and provide valuable insights on the condition of the technology in the field. Caper equips you with the necessary tools and guidance to address on-site challenges and encourages you to contribute your ideas for the future of grocery.

About Caper:

Caper specializes in developing smart shopping carts that use advanced technologies like deep learning and computer vision to create a seamless checkout-free shopping experience. Our innovative solution enhances retail operations without the need for store renovations or complex setups, making it a cost-effective and widely embraced choice in the market.

Job Responsibilities:

• Collaborate with Hardware and Operations teams to troubleshoot and enhance Caper carts
• Communicate professionally with clients both on-site and remotely
• Document issue resolutions clearly and comprehensively
• Work within a supportive team environment
• Must have flexibility to address incident tickets on-site within 48 hours from Monday to Friday
• Contracted role offering flexible work hours and additional income opportunities

Qualifications:

• 1+ years of experience in technical support or related fields
• Strong problem-solving abilities and creative thinking skills
• Familiarity with electronics, high-tech devices, and basic networking
• Proficiency in various software and troubleshooting tools
• Willingness to travel for training and possess a clean driving record

Compensation and Benefits:

• $35/hr based on experience
• Part-time contract position with a flexible schedule