- Customer Satisfaction, Customer Support, and Customer Service skills
- Analytical Skills for data analysis and metrics tracking
- Excellent Communication skills for interacting with merchants
- Experience in e-commerce or related industry is a plus
- Ability to work on-site in Redwood City, CA
- Strong problem-solving and troubleshooting abilities
- Experience with CRM software is a plus
- Bachelor's degree in Business, Marketing, or a related field is preferred
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Customer Success Specialist - Redwood City, United States - AirMart Aircraft Sales and Brokerage
Description
Company DescriptionAirmart is a social commerce platform located in Redwood City, CA. We provide a platform that allows merchants to easily create online shops and sell their products through various channels, including social groups, communities, pop-up shops, and social media. Our platform also offers tools for merchants to manage their products, inventory, orders, payments, and customer acquisition. We aim to empower merchants and help them succeed in the digital marketplace.
This is an on-site contract role for a Customer Success Specialist at our Redwood City, CA location. As a Customer Success Specialist, you will be responsible for ensuring the satisfaction and success of our merchants. Your day-to-day tasks will include providing customer support, resolving issues and inquiries, analyzing data and metrics, and communicating with merchants to help them optimize their businesses on our platform. Your goal will be to build strong relationships with our merchants and contribute to their long-term success.
