Full-time Live Teller - Port Arthur, United States - FivePoint Credit Union

Description

POSITION SUMMARY

Responsible for providing real time teller assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM).

Provides professional, prompt, and courteous service and respects the confidentiality of members, while performing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier's checks, and cash advances.

Balances each day's transactions and verifies cash and check totals. Performs specific assigned side jobs and occasionally assists lobby tellers with a variety of duties as required. Performs most complex Teller functions as needed.

Interactive Video tellers must be comfortable and proficient with technology devices and services and able to effectively communicate with members through video in a professional member-engaging manner.

ESSENTIAL FUNCTIONS
Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
Assumes responsibility for establishing and maintaining effective, professional business relations with members.


NON-ESSENTIAL JOB DUTIES
Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
Assumes responsibility for related duties as required or assigned.


MINIMUM QUALIFICATIONS:

REQUIRED KNOWLEDGE:

Knowledge of the fundamentals of quality customer service.
Currency and check handling knowledge is required for full-time positions.


EXPERIENCE REQUIRED:

Extensive customer service experience.
Strong experience handling currency and checks is required for full-time positions.


SKILLS/ABILITIES:

Excellent interpersonal and communication skills.

Must be comfortable and proficient with technology devices and services and able to effectively communicate with members through video in a professional member-engaging manner.

Professional in appearance and attitude.
Good math skills.

Ability to operate related computer applications and business equipment including personal computer, adding machine, typewriter, copy machine, coin and money counting machines, and telephone.

Good typing/data entry skills.


PERFERRED QUALIFICATIONS:

PREFERRED KNOWLEDGE:

Currency and check handling knowledge is preferred for part-time positions.
Basic understanding of financial operations is strongly preferred.
Knowledge of Teller operations is preferred.


PREFERRED EXPERIENCE:

Strong experience handling currency and checks is preferred for part-time positions.
Teller or related experience is strongly preferred.


PHYSICAL ACTIVITIES AND REQUIREMEMENT OF THIS POSITION

STOOPING:
Bending downward and forward at the waist. Requires full use of lower extremities and back muscles.


FINGER DEXTERITY:

Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

GRASPING:
Using fingers and palm on an object.


FEELING:
Perceiving sensual characteristics of objects including size, shape, texture, temperature, etc through touch.


TALKING:
Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.


AVERAGE HEARING:
Able to hear average or normal conversations and receive ordinary information.


REPETIVIE MOTION:
Movements frequently and regularly required using the wrists, hands, and/or fingers.


AVERAGE HEARING:
Able to hear average or normal conversations and receive ordinary information.


AVERAGE VISUAL ABILITIES:
Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.


PHYSICAL STRENGTH:
Sedentary work. Exerts up to 50 lbs. of force occasionally. Lifts up to 10-15 lbs.


WORKING CONDITIONS NONE:
No hazardous or significantly unpleasant conditions (such as in a typical office).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)