Technical Services Director - Arlington, United States - Training Resources Group, Inc.

Description

Training Resources Group, Inc. (TRG) is an employee-owned consulting firm based in Arlington, Virginia. TRG provides organizational effectiveness and learning services for U.S. government agencies, international organizations, non-governmental organizations, and private sector/commercial clients. Our services include training, learning, facilitation, coaching, leadership development, and a range of organizational development (OD) advisory services.

As an employee-owned firm, TRG employees are each personally committed to the work we do.

We understand that our success is entirely dependent on our ability to help our clients achieve their business and service goals.

Internally, we nurture an ownership mindset and participatory culture.


Position Summary:


Primary Role and Responsibilities:


Technical and Strategic Leadership & Representation

• Demonstrate technical leadership internally
• Lead the development of TRG's technical strategies and approaches in collaboration with technical staff.
• Participate, as a member of the Leadership Team, in planning, problemsolving, and informationsharing meetings to provide technical leadership and perspectives to the development and implementation of crossfunctional company objectives (including organizational health and work/life balance) as well as issues directly related to our technical work with clients.
• Coach and mentor TRGers to develop their technical leadership and representation skills.
• Ensure that there is good collaboration between technical and operations functions to create an extraordinary customer experience for our clients.
• Demonstrate technical leadership externally
• Ensure that TRG has technical representation at key technical events and conferences (e.g., on panels, as speakers, participants) by participating in and/or coordinating the involvement of other technical staff.
• In collaboration with other TRG leadership, develop and maintain partnerships with relevant academic institutions, organizations, and practitioners in our field.
• Meet with key clients and partners to raise TRG's profile and develop strategic partnerships and relationships.
• As a member of TRG's Leadership Team, provide input, strategic guidance, and expertise in the overall management of the organization.
• Lead and support corporate change initiatives and leadership activities as needed/assigned.

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Research, Development, Innovation and Organizational Learning

• Chair TRG's Technical Learning Committee and lead the establishment of learning and innovation approaches around core strategic TRG services/topics.
• Connect TRG technical staff with external technical resources, expertise, and knowledge through internal or external panels, seminars, or other learning events.
• Ensure that learning is being captured and leveraged across client systems and projects
• Participate in knowledge management functions and systems to adequately support organizational learning, research, development and innovation.

Staffing, Performance Management, and Professional Development of Technical Staff**- Supervise a team of ODTC Leads with shared responsibility for supportive supervision, performance management, and workforce planning for a team of 25+ technical OD, facilitation, and training staff.

• Supervise Client Services Manager and Chiefs of Party/Project Directors of large, complex TRG projects.
• Ensure that TRG has sufficient technical staff capacity to meet clients' needs, staff business development opportunities, and address TRG's internal technical objectives and staff health and wellbeing.
• Ensure that we are strategically deploying our resources across existing and potential client systems in coordination with the CEO, Project Managers, and others.
• Ensure all Technical Services staff have clear and consistent performance expectations, objectives, and support to succeed in their roles.
• Work with the Technical Services Leadership Team to establish professional development plans, procedures, and support for Technical Services staff.
• Work with technical staff and the Leadership Team to set billability targets that support achievement of the company's financial and business development goals as well as company objectives related to individual and organizational learning and development, innovation and staff health and wellbeing.
• Ensure that there is consistency in TRG's hiring processes for all technical staff, participating in hiring committees as appropriate.
• Coordinate with project managers/COPs and HR to develop position descriptions, recruit and hire new ODTC staff.
• Ensure that systems, processes, and resources are in place to orient all new staff to the technical aspects of our work.
• Ensure that all new technical staff are successfully onboarded, oriented, and integrated into TRG's work, systems, and culture.

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Business Development

• Responsible for identifying, cultivating, and supporting new business opp