First-Level-Support / IT-Operator (m/f/d) - Lake Bryan, United States - Crimson Technologies

Dexter Hayes

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Dexter Hayes

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Description

Coko-Werk GmbH & Co. KG


The Coko-Werk is a system supplier for technical plastic products and is a strong partner in many areas of plastic processing. From the design of a tool or plastic product to toolmaking and injection molding, everything is provided from a single source.

Your Responsibilities

  • Technical first-level support for our central IT infrastructure
  • IT user support in the service desk
  • Telephone acceptance and recording of malfunctions in the ticket system
  • Error analysis and troubleshooting
  • Forwarding of tickets to downstream departments
  • User administration via Active Directory
  • Creation and distribution of installation packages for new product releases and software updates
  • Assistance in coordinating the end device life cycle and maintaining system software with a focus on PC technology and peripherals
  • End device support (PC technology including software configuration, mobile devices, peripherals)
  • Participation in projects and assuming responsibility in sub-projects

Your Profile

  • Completed training and qualifications in the IT field
  • Experience in operating the above-mentioned system environments
  • Conceptual, systematic and customer-oriented work in a team
  • Initiative, resilience and attention to detail
  • Experience

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