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    Room Attendant - Arlington, United States - Loews Hotels

    Loews Hotels
    Loews Hotels Arlington, United States

    1 week ago

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    Description

    Room Attendant



    The 888-room Loews Arlington Hotel will be the first-of-its-kind meetings and resort destination, situated between two iconic sports stadiums, opening in early 2024. This one-of-a-kind hotel will also be connected to the new Loews Arlington Convention Center, also opening in 2024.

    Whether you are a leisure traveler, sports fan, or meeting attendee, Loews Arlington will offer the latest and greatest amenities, a modern and forward-thinking design, and service excellence at every turn.

    Job Specific

    • Reports to work as scheduled, in proper uniform, in accordance with the companys personal appearance standards
    • Cleans and sanitizes all assigned rooms and bathrooms
    • Follows the designated sequence of room assignments
    • Cleans guestroom windows to hotel standards
    • Replaces all amenities and linens according to hotel standards
    • Keeps cart and linen closets clean and orderly
    • Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
    • Notifies Supervisors of discrepancies such as vacant rooms, etc.
    • Turns in lost and found items as per hotel standards
    • Reports items of value left unsecured in hallways and guestrooms
    • Cleans assigned rooms within shift time requirements, passing all inspections
    • Removes Room Service trays from rooms and places in on floor by room entrance
    • Replaces burned out light bulbs according to hotel standards
    • Assists in preparation and deep cleaning of VIP rooms
    • Cleans spots on walls
    • Cleans spots on carpets
    • Completes special cleaning projects
    • Refills cleaning bottles with chemicals according to department guidelines
    • Applies excellent guest relations skills when interacting with guests
    • Interacts with guests in a friendly and professional manner
    • Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
    • Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
    • Satisfies guest requests for information and services
    • Demonstrates a friendly attitude to co-workers and all other hotel staff
    • Treats guests and other employees with courtesy and respect
    • Consistently maintains a positive attitude that ensures the best guest experience
    • Gives recognition to repeat guests
    • Follows procedures when entering guest rooms, always keeping the guests need for privacy in mind
    • Handles all guest complaints according to Star Service Standards, notifies Manager of actions taken
    • Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
    • Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
    • Thorough knowledge of proper cleaning methods for various surfaces
    • Uses proper chemicals when cleaning as described by the departments procedures
    • Thorough knowledge of proper carpet and upholstery care policies and procedures
    • Adheres to established cleaning schedules and methods to extend life of carpet and professional appearance of hotel
    • Performs all duties in a timely and professional manner
    • Performs a visual inspection before leaving any areas
    • Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
    • Demonstrates working knowledge and team effort in accomplishing additional projects as assigned
    • Observes hotel telephone etiquette, message, and call handling procedures
    • Reads departmental log book and bulletin board on a daily basis
    • Observes guidelines for using and maintaining all pertinent equipment
    • Complies with all specific HOSTAR policies and procedures
    • Follows policies and procedures in preparing for and performing turndown service
    • Attends all department meetings as scheduled
    • Maintains assigned closets and employee areas in accordance with established policies and procedures
    • Demonstrates ability to provide coverage in related departments as directed
    • Special projects and duties as assigned

    General

    • Promotes and applies teamwork skills at all times
    • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
    • Is polite, friendly, and helpful to guests, management and fellow employees
    • Executes emergency procedures in accordance with hotel standards
    • Complies with required safety regulations and procedures
    • Attends appropriate hotel meetings and training sessions
    • Maintains cleanliness and excellent condition of equipment and work area
    • Complies with hotel standards, policies and rules
    • Recycles whenever possible
    • Remains current with hotel information and changes
    • Complies with hotel uniform and grooming standards

    Qualifications

    • Service orientation
    • Able to work as part of a dynamic quality-driven team
    • Basic English language skills
    • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
    • Able to work a flexible schedule, including weekends and holidays
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