- The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
- Work with the world's most recognized and iconic brands
- The ability to make an impact with a company that is passionate about your career development
- On the job training where you will learn from subject matter experts with proven success
- Access to best-in-class resources, tools, and technology
- The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
- Contribute to the effectiveness and productivity of the sales and service organization through the accurate and efficient delivery of technical information needed to serve our end use customers
- Routine call coverage on mid-level call complexity with areas of competence
- Deliver accurate, courteous telephone service within performance standards including specialty consultation
- Contribute to new systems development, and resolution of product and equipment quality problems
- Prompt preparation of special reports, and transfer of follow-up information email or phone
- Accurate and timely completion of internal ESRs, case entry and quality tracking reports
- Completion of special project assignments
- Excellent customer service skills and proficiency, prior customer facing experience
- Associate degree, or equivalent experience
- Basic math skills with the ability to effectively calculate consumption, flow rate, concentration, use cost and dilution rates. Able to troubleshoot day to day operational, preventative maintenance, and training issues in a customer location remotely
- Polite and professional demeanor, 2 years prior experience with customer interactions
- Bachelor's degree
- Familiarity with ticketing systems and video communication platforms
- Verbal and written language skills sufficient to maintain conversation on technical subjects and courteously perform the phone service
- Intermediate to advanced P.C. skills in Microsoft Office Suite applications
- Must be capable of solving product and equipment system application problems over the phone, frequently with limited background information
- Must be comfortable asking sufficiently probing questions of the caller to obtain additional information to provide effective consultation
- Good technical written communication skills
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Technical Service Technician - Eagan, United States - ECOLAB
Description
Ecolab is seeking a Technical Service Technician. This is an in-person (hybrid) position responsible for the provision of telephone (virtual) technical service to the Ecolab sales and service organization and customers. This position includes technical support concerning varied aspects of Ecolab business, including, but not limited to, Institutional Warewashing, Laundry, and Housekeeping with training provided as needed.
What's In It For You
What You Will Do
Minimum Qualifications:
Preferred Qualifications:
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at
Covid-19 Vaccine Notice
Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
