Veterinary Receptionist - Green Bay, United States - Animal House Groom & Board
2 weeks ago
Description
Overview:
Animal House Groom & Board has an exciting opportunity for
a
Part-Time Veterinary Receptionist **to join our team
Location:3175 Voyager Dr., Green Bay, WI 54311
Shift Details:
This is a part-time position (under 30 hours/week) working a set schedule. We currently aren't open on the weekends however, this could change in the future
Pay Range:
$ $17.00/hour _(based on experience)_
What We Are Looking For:
You'll be the first point of contact for pet owners, so a warm and friendly demeanor is essential.
A strong customer service personality is extremely important and means being patient, compassionate, and attentive to the needs of both clients and their pets.
Your goal is to create a positive experience for every client that walks through our doors, ensuring they feel valued and cared for.
What We Offer:
A dynamic and supportive team environment where collaboration and compassion are valued.
Opportunities for growth and advancement within our rapidly expanding practice.
Get the work-life balance you deserve with a great schedule
Job Summary:
The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions.
The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations.
The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.Responsibilities:
How you'll make an impact:
- Maintain and uphold the Core Values and Mission Statement of MVP.
- Greet clients and pets by name with a smile and a positive, solutionoriented attitude.
- Answer phones promptly and professionally using a multiline phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
- Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
- Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
- Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
- Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients.
- Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
- Verify the eligibility of clients with charge accounts.
- Fill prescriptions refill forms and provide routine administrations instructions to clients.
- Advise clients on flea/tick preventative, heartworm preventatives, preanesthetic testing, pain management, shampoos, home dental products, and other retail items.
Qualifications:
Required Knowledge, Skills and Abilities:
- Demonstrated commitment to MVP core values.
- Computer knowledge required
- Working knowledge of veterinary terminology
- Must have excellent spelling and grammar.
- Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
- Ability to display tact and respect with clients and team members, even when busy or hectic.
- Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
- Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
- Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees_._
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