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Customer Advisor in 1st Level Support - Keowee Key, SC, United States - Oceanic Ventures
Description
Description
At Keowee Key, SC, we are dedicated to creating modern apps with professionalism and passion, using top-notch architectures. This allows us to achieve sustainable success and a competitive edge for our clients.
As we continue to grow, we are expanding into new areas and are looking for a *Customer Advisor* for 1st level support at our location in Osnabrück/Hagen a.
T. W. With your expertise, you will make a significant impact and give our brand an authentic voice. Our goal is to develop innovative apps for the healthcare industry that will drive us all forward.Responsibilities / Main Tasks
- Providing support to our clients for our KOS app
- Receiving and processing customer inquiries
- Creating and maintaining tickets
- Designing templates
- Creating documentation, manuals, and guides (e.g. videos)
- Participating in team meetings
- Formulating suggestions for improving our products and internal processes
After a thorough training period, you will have excellent opportunities for advancement: you will lead online training sessions independently and eventually take on your own projects and successfully implement them.
Qualifications / Requirements
- Experience in the healthcare industry is preferred
- Affinity for IT and mobile devices is a plus
- Quick learner with a curiosity for new and innovative topics and fields
- Empathy and patience when dealing with clients
- Strong spelling and grammar skills
- Proficiency in Microsoft Office, including Teams
- High social competence and