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Bellperson- Signature Collection - Kissimmee, United States - Holidayinnclub
Description
** Bellperson- Signature Collection**
**Job Category****:** Resort Operations **Requisition Number****:** GUEST007030 Showing 1 location **Job Details**
**Description**
**ESSENTIAL DUTIES AND TASKS:**
Provide room orientation and assist owners/guests with their luggage.
Deliver requested amenities.
Assist in obtaining transportation to various resort locations.
Provide directions to the local resort and surrounding areas.
Maintain lobby cleanliness.
****EDUCATION and/or EXPERIENCE****
Candidates will have three plus years of related hospitality experience preferably within a Guest Services / Bellman environment.
Experience working in a Resort Front Office environment including previous work in a customer service capacity is desired but not required.
Education requirements include a high school diploma or equivalent.
Proficient in Microsoft Office, Excel, PowerPoint, Word.
****QUALIFICATIONS****
Must be knowledgeable of the resort amenities and activities that occur.
Must be knowledgeable of the Orlando attractions, area and activities that occur.
Some knowledge of current PMS.
Ability to check in and out guests using current PMS.
Ability to review and talk about owner records.
Ability to make keys.
Some knowledge of Asgard.
Some knowledge of Salesforce.
Ability to book various reservations through approved vendors.
Ability to speak and understand fluent English.
Ability to speak and understand multiple languages is preferred.
Must be able to establish and foster positive relationships with owners, guests, co-workers and vendors.
Must have strong verbal skills to communicate to the guests / owners.
Must be able to promote a positive, friendly, welcoming and at your service environment.
Must be able to recognize owner / assigned guests by name.
Ability to address adverse situations to guests satisfaction mirroring STAY REAL behaviors.
Ability to resolve adverse situations limiting management involvement.
Ability to receive negative / constructive comments by guests.
**PHYSICAL DEMANDS**While performing the duties of this job the employee will be required to sit or stand for extended periods of time. Will be required to bend, twist, reach, push, pull, and operate hand tools (may include operating industrial machinery). Must be able to lift between thirty to fifty pounds. Specific work assignments may change without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
****WORKING CONDITIONS****
The majority of work will be performed in a non-climate-controlled environment, will be exposed to severe inclement weather and varying degrees of extreme temperature. Will be exposed to various industrial chemicals, cleaning agents, etc. Will be exposed to strong odors, and loud noise levels.
****WORK SCHEDULE/HOURS****
Schedules will vary depending on business needs, and may entail working nights, weekends and holidays. Must be flexible to work outside of normal departmental operating hours.
INDRO1
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
High School Diploma or better.
**Experience**
**Licenses & Certifications**
