ServiceNow HR Service Delivery - San Jose - Saransh Inc

    Saransh Inc
    Saransh Inc San Jose

    1 day ago

    Description

    ServiceNow HR Service Delivery (HRSD) Product Analyst


    Location: San Jose, CA – onsite from day 1 (only local candidates)

    Job Type: Contract

    Core Job Description: The ServiceNow HRSD Product Analyst will act as a bridge between business stakeholders and technical teams, leading discovery, crafting functional specifications, designing HRSD components, and ensuring integration with core HR systems.

    Responsibilities

    • Co‑lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs.
    • Co‑author PRDs, epics, and user stories with acceptance criteria.
    • Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
    • Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic.
    • Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists).
    • Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability.

    Qualifications

    • 4+ years product/business analysis with 2+ years in ServiceNow HRSD.
    • Hands‑on configuration experience in HRSD modules.
    • Strong HRSD architecture knowledge and practical design experience.
    • Ability to write precise requirements, epics, stories, and acceptance criteria.
    • Experience using Jira.

    Certifications

    • ServiceNow System Administrator certification (must).

    Ideal Candidate

    • Understand ServiceNow configuration, HRSD modules, and defect testing/resolution.
    • Be able to navigate the system, reproduce issues, test themselves, and write basic technical requirements from business requirements.
    • Work with both stakeholders and engineering teams, bridging business and technology.
    • Hands‑on experience in HRSD configurations (must).
    • Strong HRSD architecture knowledge and hands‑on experience.
    • Ability to write precise requirements, epics, stories, and acceptance criteria.
    • Experience using Jira.

    Seniority Level


    Associate

    Employment Type


    Contract

    Job Function


    Human Resources


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