- Co‑lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs.
- Co‑author PRDs, epics, and user stories with acceptance criteria.
- Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
- Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic.
- Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists).
- Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability.
- 4+ years product/business analysis with 2+ years in ServiceNow HRSD.
- Hands‑on configuration experience in HRSD modules.
- Strong HRSD architecture knowledge and practical design experience.
- Ability to write precise requirements, epics, stories, and acceptance criteria.
- Experience using Jira.
- ServiceNow System Administrator certification (must).
- Understand ServiceNow configuration, HRSD modules, and defect testing/resolution.
- Be able to navigate the system, reproduce issues, test themselves, and write basic technical requirements from business requirements.
- Work with both stakeholders and engineering teams, bridging business and technology.
- Hands‑on experience in HRSD configurations (must).
- Strong HRSD architecture knowledge and hands‑on experience.
- Ability to write precise requirements, epics, stories, and acceptance criteria.
- Experience using Jira.
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ServiceNow HR Service Delivery - San Jose - Saransh Inc
Description
ServiceNow HR Service Delivery (HRSD) Product Analyst
Location: San Jose, CA – onsite from day 1 (only local candidates)
Job Type: Contract
Core Job Description: The ServiceNow HRSD Product Analyst will act as a bridge between business stakeholders and technical teams, leading discovery, crafting functional specifications, designing HRSD components, and ensuring integration with core HR systems.
Responsibilities
Qualifications
Certifications
Ideal Candidate
Seniority Level
Associate
Employment Type
Contract
Job Function
Human Resources
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Service Delivery Manager
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Service Delivery Manager
Only for registered members San Jose
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Service Delivery Manager
Only for registered members San Jose
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Service Delivery Manager
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Service Delivery Manager
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Service Delivery Manager
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Service Delivery Manager
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Global Service Delivery Manager
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Global Service Delivery Manager
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Global Service Delivery Manager
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Senior Service Delivery Manager
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Senior Service Delivery Manager
Only for registered members San Jose
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Senior Service Delivery Manager
Only for registered members San Jose
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Senior Service Delivery Manager
HCLTech- San Jose
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Customer Service Delivery Specialist
Only for registered members San Jose, CA
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W2 - Service Delivery Manager
Only for registered members San Jose
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Senior Service Delivery Manager
Only for registered members San Jose
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Customer Service Delivery Specialist
Only for registered members San Jose
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Infrastructure Service Delivery Manager
Only for registered members San Jose
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Service delivery manager
Only for registered members Santa Clara
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Senior Service Delivery Manager
Only for registered members San Jose
