Senior Service Delivery Manager - San Jose - HCLTech

    HCLTech
    HCLTech San Jose

    9 hours ago

    Technology / Internet
    Description

    About the Company

    HCLTech is looking for a highly talented and self-motivated Service Delivery Manager to join it in advancing the technological world through innovation and creativity.

    Job Title: Service Delivery Manager

    Job ID: 66511

    Position Type: Full-time

    Location: San Jose, CA

    About the Role

    The Service Delivery Manager (SDM) is responsible for end-to-end delivery ownership of assigned client accounts, ensuring delivery excellence, stakeholder satisfaction, revenue growth, and operational efficiency. The role requires strong stakeholder management, delivery operations leadership, and the ability to collaborate with Sales and Pre-Sales teams to generate new business, manage RFPs, and drive account expansion. The SDM will manage teams, oversee portfolio performance, lead process improvements, and act as a trusted advisor to clients within the Supply Chain domain, with hands-on SAP experience.

    Responsibilities

    Stakeholder & Client Management

    • Serve as the primary point of contact for client stakeholders across business, IT, and leadership levels
    • Build and sustain strong executive relationships, ensuring high client satisfaction and trust
    • Lead client governance meetings, QBRs, and steering committee discussions
    • Present new solutions, enhancements, and delivery updates to clients

    Delivery Operations & Excellence

    • Own end-to-end service delivery across projects and managed services
    • Ensure delivery against SLAs, KPIs, quality standards, and timelines
    • Drive delivery excellence through standardized delivery frameworks and best practices
    • Proactively identify delivery risks and implement mitigation plans

    Process Improvement & Productivity

    • Drive efficiency and productivity improvements through process optimization, automation, and best practices
    • Identify opportunities for cost optimization, throughput improvement, and quality enhancement
    • Implement continuous improvement initiatives aligned to Lean / ITIL / Agile methodologies

    Portfolio & Revenue Management

    • Manage the overall account / portfolio P&L, including revenue tracking and margin improvement
    • Track account performance against revenue, utilization, and growth targets
    • Support team expansion planning aligned with demand forecasts and growth roadmap

    Contract, SOW & Commercial Management

    • Manage contract renewals, change requests, and commercial negotiations in collaboration with Sales and Legal
    • Work closely with clients on new SOW creation, scope definition, and pricing discussions
    • Ensure contractual compliance and financial governance

    Business Growth & RFP Support

    • Identify and develop new business opportunities within existing accounts
    • Collaborate with Sales and Pre-Sales teams on proposals, RFP/RFI responses, and client presentations
    • Contribute to solution design, delivery approach, effort estimation, and transition planning
    • Actively support account mining and expansion initiatives

    Team & Resource Management

    • Lead, mentor, and manage cross-functional delivery teams (onsite/offshore)
    • Drive performance management, skill development, and career growth
    • Ensure optimal resource utilization and workforce planning

    Domain & Technology Leadership

    • Provide delivery leadership in Supply Chain domain initiatives
    • Good to have hands-on SAP experience, particularly in supply chain-related modules (e.g., MM, SD, WM, PP, APO, S/4HANA SCM)
    • Act as a solution advisor to clients on SAP-led transformations and enhancements

    Qualifications

    Must-Have Skills

    • Strong Stakeholder Management and executive communication skills
    • Proven experience in Delivery Operations & Service Management
    • Hands-on experience in SAP within the Supply Chain domain
    • Strong understanding of RFPs, proposals, SOWs, and commercial models
    • Experience managing contract renewals and revenue tracking
    • Ability to drive process improvement, productivity, and efficiency
    • Strong people leadership and team management capabilities

    Preferred Skills

    • Experience in managed services and transformation programs
    • Exposure to global delivery models (onsite/offshore)
    • Knowledge of ITIL, Agile, Lean, or Six Sigma practices
    • Experience working closely with Sales and Account Management teams

    Pay range and compensation package

    Min Salary Range- USD 164000

    Max Salary Range - USD 252000

    Equal Opportunity Statement

    We are committed to diversity and inclusivity in our hiring practices.


  • Work in company

    Service Delivery Manager

    Only for registered members

    We are seeking an experienced Project/Delivery Manager with a strong foundation in Data Engineering and AI/ML. · Lead end-to-end delivery of AI, GenAI, and data analytics projects on Google Cloud Platform (GCP). · Design and provide scalable, data-driven, and AI-based solutions a ...

    San Jose

    1 month ago

  • Work in company

    Service Delivery Manager

    Only for registered members

    Dice es la plataforma líder para expertos en tecnologías en todas las etapas de sus carreras. Nuestro cliente busca un Service Delivery Manager con experiencia sólida en Data Background. Deberá tener habilidades desarrolladas como Data Scientist o AI relacionadas y haber evolucio ...

    San Jose

    1 month ago

  • Work in company

    Client Delivery Manager

    Only for registered members

    The Client Delivery Manager (CDM) is responsible for end-to-end delivery ownership across one or more strategic client accounts. · Bachelor's degree in Engineering, IT, or a related discipline; MBA is a plus. · 8+ years of experience in IT services delivery with at least 3+ years ...

    San Jose, CA

    1 month ago

  • Work in company

    Service Delivery Manager

    Only for registered members

    We are seeking an experienced Project/Delivery Manager with a strong foundation in Data Engineering and AI/ML who has evolved from a hands-on technical background into managing and delivering complex, AI driven data projects. · Lead end-to-end delivery of AI, GenAI, and data anal ...

    San Jose, CA

    1 month ago

  • Work in company

    Service Delivery Manager

    Only for registered members

    This Service Delivery Manager position involves leading projects end-to-end, providing solutions to clients, and managing teams and stakeholders. The ideal candidate should have strong data background experience as a project manager or delivery manager role. · GCP BQ · AI/ML · Ag ...

    San Jose, CA

    1 month ago

  • Work in company

    Service Delivery Manager

    Only for registered members

    We are seeking a Delivery Manager with experience in Data development skills such as SQL/Hadoop/BQ etc. The ideal candidate should have worked on projects end-to-end and have experience in implementation of GenAI based delivery / Agentic AI / AI Ops. · Project Planning & Executio ...

    San Jose

    1 month ago

  • Work in company

    Client Delivery Manager

    Only for registered members

    As a Client Delivery Manager (CDM), you will serve as the single point of accountability for delivery success across one or more key client accounts. You will manage service delivery execution, customer satisfaction, governance, and stakeholder alignment to ensure projects and se ...

    San Jose Full time

    1 month ago

  • Work in company

    Client Delivery Manager

    Only for registered members

    The Client Delivery Manager (CDM) is responsible for end-to-end delivery ownership across one or more strategic client accounts. · ...

    San Jose

    1 month ago

  • Work in company

    Service Delivery Manager

    Only for registered members

    Dice is the leading career destination for tech experts at every stage of their careers. Our client is seeking a Service Delivery Manager with strong Data background and experience as a project manager or delivery manager role. · Provide solutions to the client. · ...

    San Jose

    1 month ago

  • Work in company

    Technical Delivery manager

    Only for registered members

    Dice is the leading career destination for tech experts at every stage of their careers. · ...

    San Jose

    1 month ago

  • Work in company

    Infrastructure Delivery Manager

    Only for registered members

    We believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value.We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stan ...

    San Jose

    2 weeks ago

  • Work in company

    Service Delivery Manager

    Only for registered members

    The Service Delivery Manager's primary responsibility is to manage the activities and responsibilities of the service delivery team. · As a part of this management, they will also be responsible for providing technical assistance to the team and ensuring service and support is pr ...

    San Jose $90,000 - $120,000 (USD)

    3 weeks ago

  • Work in company

    Service Delivery Manager

    Only for registered members

    Drunix Solution Inc seeks a Service Delivery Manager with strong Data background. · estimation of new project, · providing solutions to client etc., · ...

    San Jose

    1 month ago

  • Work in company

    Service Delivery Manager

    Only for registered members

    We are looking for a Service Delivery Manager with strong data background and experience in project management. The candidate should have hands-on experience with data development skills such as SQL/Hadoop/BQ and have evolved into a delivery manager role. They should be able to p ...

    San Jose

    1 month ago

  • Work in company

    Delivery Manager

    Only for registered members

    The Delivery Manager will oversee a team providing ITIL based Incident Management, Problem Management and Request fulfillment services. · 10+ years IT experience including technical training. · Experience in end user support on multiple computer platforms: MAC, Windows, Linux and ...

    Santa Clara

    2 weeks ago

  • Work in company

    Global Service Delivery Manager

    Only for registered members

    Talent Space, Inc. seeks a Global Service Delivery Manager for an opportunity in San Jose to oversee the delivery of advanced networking services globally. · Manage global delivery of network services ensuring seamless operations and SLA adherence. · Act as primary contact for cu ...

    San Jose

    1 week ago

  • Work in company

    Global Service Delivery Manager

    Only for registered members

    We envision an enterprise network that inherently defends against cyber threats eliminates lateral attack vectors like ransomware and operates free of complexity. Our goal is to deliver Campus Network-as-a-Service (NaaS) that makes network operations virtually invisible to our cu ...

    San Jose, CA

    2 weeks ago

  • Work in company

    Senior Service Delivery Manager

    Only for registered members

    The Service Delivery Manager (SDM) is responsible for end-to-end delivery ownership of assigned client accounts. · ...

    San Jose $164,000 - $252,000 (USD)

    3 days ago

  • Work in company

    Engineering Manager of Capital Delivery

    Only for registered members

    The Manager of Capital Delivery oversees the central Capital Delivery team whose primary function is to provide engineering services and support to safely execute high quality capital projects on scope, schedule, · and budget.This position is responsible for the execution of +/- ...

    San Jose

    2 weeks ago

  • Work in company

    Manager of Labor and Delivery and Antepartum

    Only for registered members

    You will be responsible for the activities, supervision, management and direction of the Labor & Delivery and Antepartum department in accordance with organizational and departmental philosophy and goals. · ...

    San Jose

    2 weeks ago

  • Work in company

    Labor and Delivery Nursing Manager

    Only for registered members

    In addition to the responsibilities below, this position is also responsible for establishing best practice models; performing strategic planning and designing patient care delivery systems and practice standards in several locations. · ...

    San Jose $237,000 - $274,000 (USD)

    19 hours ago

Jobs
>
Senior service delivery manager
>
Jobs for Senior service delivery manager in San Jose