Customer Service/inside Sales - Rockland, United States - Holbrook-Associated, Inc.

Description

The Customer Service and Order Management Representative at Holbrook-Associated, Inc. is a key member of our office team.


Responsibilities Include:

• Communication of information among our sales team
• Entering data accurately for order processing
• Identifying and assessing customer's needs to achieve overall satisfaction
• Identifying proper channels, tools, and procedures to achieve customer and vendor satisfaction
• Providing accurate information to the customer or vendor
• Coordinating the postsale transaction of product and paperwork

Required Work Experience:

• Prior relevant positions held

Skills Required:

• Strong verbal and written communication skills
• Ability to retain and manage information
• Ability to prioritize and manage time effectively
• Ability to identify the most effective resolution
• Ability to work within a team

Benefit Conditions:

• Waiting period may apply
• Only fulltime employees eligible

Communication method(s) used:

• Phone

Work Remotely

• Occasionally

This Job Is Ideal for Someone Who Is:

• Dependable -
• more reliable than spontaneous
• Peopleoriented enjoys interacting with people and working on group projects
• Adaptable/flexible enjoys doing work that requires frequent shifts in direction
• Detailoriented would rather focus on the details of work than the bigger picture
• Achievementoriented enjoys taking on challenges, even if they might fail
• Autonomous/Independent enjoys working with little direction
• Innovative prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance thrives in a highpressure environment

Pay:
$45, $55,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Health insurance
• Onthejob training
• Paid time off
• Parental leave

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Experience:

Customer Service: 3 years (preferred)

• Electrical Knowledge

Work Location:
In person


Pay:
$50, $55,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Health insurance
• Paid time off

Experience level:

• 3 years

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Experience:

• Customer service: 3 years (preferred)

Ability to Commute:

• Rockland, MA preferred)

Work Location:
In person