- Managing system changes without interruption to the user by responding to change requests and proactively identifying needed changes to improve system usability
- Manage user access (MFA/SSO) including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
- Documenting all processes that impact / relate to
- Delivering User Assistance, Training, Adoption and Satisfaction
- Monitoring and delivering Data Quality, Migration and Maintenance
- Monitoring and managing exception logs for back end system integration with SFDC
- Creating and maintaining reports and dashboards
- Manage instances including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues
- Hands on configuration of all new and existing features including user management, security, custom objects/fields, page layouts, validation rules, workflows/Process Builders, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages
- Assist in understanding and resolving process bottlenecks, data issues and inconsistencies towards operational efficiencies. Anticipate challenges and scale processes, technology and team to support the growth of the business
- Participate in change management and deployment process
- Hands on Data management - including exporting/importing data as appropriate, monitoring and managing exception logs for back end system integration with SFDC; managing duplicate records; identify, debug and develop improved data interfaces and integrations with other systems
- Keep up to date with Salesforce releases, features and best practices
- Perform system maintenance including security reviews, release updates, Health Check, and Optimizer.
- Bachelor's degree in computer science, business administration, or a related area or 8 years of relevant experience
- Certified or in progress of completing Advanced Admin
- 5+ years of advanced administration experience including experience with Data loader, IDE, Workbench, Ant, VS Code
- 5+ years of experience working in Agile environment
- 4+ years of experience with managing Sales Cloud, Service Cloud, Communities, Marketing Cloud, etc.
- 3+ years of experience using SOQL, VF, Lightning Components, JIRA and process flow tools
- 3+ years of experience building web-based UIs and Lightning UIs / Components
- 3 + years of experience utilizing HTML, JavaScript, and/or CSS
- Experience managing at least 2 deadline-driven projects simultaneously
- Ability to work on-call rotations
- BA/BS Degree in Computer Science, Engineering, Information Technology or related field.
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Salesforce Administrator - Los Angeles, United States - ShiftCode Analytics
Description
We need a Salesforce Administrator for a 6+ month contract-to-hire role at our Healthcare client in Los Angeles, CA.
The role will be REMOTE, but we need someone who lives in Southern CA so that after conversion to full-time Permanent status, he or she can come onsite in Los Angeles for quarterly meetings .
Also, the person in this role MUST not require immigration sponsorship, meaning that he or she MUST have green card or be a US Citizen .
Primary Responsibilities
The Senior Salesforce Administrator will own the CRM functional properties, as well as help develop, implement and enhance the platform. Primary duties include handling the day-to-day configuration, support, maintenance and improvement of the CRM platform in order to better serve our clients and the Customer Support team as well as:
