Marine Service Advisor - Bonita Springs, United States - BoatJunkie Sales and Service Inc. dba Bonita Boat Center

BoatJunkie Sales and Service Inc. dba Bonita Boat Center
BoatJunkie Sales and Service Inc. dba Bonita Boat Center
Verified Company
Bonita Springs, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off

Bonita Boat Center is a leading provider of high-quality boats and exceptional customer service and one of
Top 100 Best Boat Dealer in North America.

Bonita Boat Center is seeking a dedicated Service Advisor to join our service center team in here in Bonita Springs, FL.


As a
Service Advisor, you will be the first point of contact for our customers, providing outstanding service and support.

Your primary responsibility will be to assist customers with their inquiries, resolve any issues or concerns, and ensure their overall satisfaction.

You will write and coordinate service work, answer product-related questions, and provide timely updates to customers.


Responsibilities:


  • Provide excellent customer service by answering phone calls and responding to customer inquiries in a professional and timely manner.
  • Assist customers with their orders, product information, and any other inquiries they may have.
  • Maintain accurate and uptodate customer records and order information in the database.
  • Write work orders, communicate with technicians and vendors to ensure parts and sublet services needed for repairs are scheduled/ performed in a timely manner.
  • Stay current on the marine industry in general and aftermarket and addon items in particular to be able to upsell them to the customers.
  • Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs; follow up on warranty shortages and claims requiring additional information/parts/pictures
  • Communicate with the customer during repairs
  • Finalize and invoice work orders and coordinate customer pickup
  • Provide prompt, detailed and timely flow of all paperwork
  • Other duties as assigned
Pay is negotiable and consists of base and commission.
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