- First Line Support: Serve as the initial point of contact for all IT-related inquiries and issues, including hardware, software, network, and system access issues. Provide timely and accurate resolution or escalation of incidents and service requests.
- Incident Management: Log all incoming incidents and service requests in the ticketing system, ensuring thorough documentation of issues, troubleshooting steps, and resolutions. Monitor ticket queues and prioritize tasks based on urgency and impact to business operations.
- Technical Troubleshooting: Diagnose and resolve technical problems related to desktops, laptops, mobile devices, printers, and other hardware peripherals. Troubleshoot software applications, operating systems, and network connectivity issues to identify root causes and implement solutions.
- User Training and Support: Provide guidance and assistance to users on the proper use of IT systems, software applications, and tools. Offer training sessions, user guides, and self-help resources to empower users to resolve common issues independently.
- Remote Support: Utilize remote support tools to assist users located in different offices or remote locations. Troubleshoot issues remotely, perform system configurations, and install software updates as needed.
- Escalation Management: Escalate unresolved issues to appropriate support teams or third-party vendors, following established procedures and service level agreements (SLAs). Collaborate with other IT teams to ensure timely resolution of complex or escalated incidents.
- IT Asset Management: Maintain accurate records of IT assets, including hardware inventory, software licenses, and configuration details. Assist with asset procurement, deployment, and retirement processes as needed.
- Documentation and Knowledge Sharing: Document troubleshooting procedures, resolution steps, and best practices for future reference. Contribute to the knowledge base and share insights with colleagues to improve overall service delivery and efficiency.
- Strong knowledge of IT systems, hardware, software, and networking concepts.
- Familiarity with ITIL best practices and incident management processes.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Customer-focused attitude with a passion for delivering high-quality service and support.
- bility to work independently and collaboratively in a fast-paced environment.
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Tier II Help Desk Analyst
4 weeks ago
SAIC Las Vegas, United States· SAIC is seeking an experienced, motivated, career and customer-service oriented Help Desk Analyst to join our team to begin an exciting and challenging career with SAIC in Las Vegas, NV. · Duties: · The qualified applicant will provide Tier II help desk support to users unable ...
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Tier II Help Desk Analyst
3 weeks ago
SAIC Las Vegas, United States· SAIC is seeking an experienced, motivated, career and customer-service oriented Help Desk Analyst to join our team to begin an exciting and challenging career with SAIC in Las Vegas, NV. · Duties: · The qualified applicant will provide Tier II help desk support to users unable ...
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Senior Analyst- FP&A
2 weeks ago
Golden Entertainment, Inc. Las Vegas, United StatesSummary: Responsible for supporting the day to day operations by providing budgeting, forecasting, and reporting as primary responsibilities. Ensure daily operations and experiences meet guest expectations. · Essential Functions and Responsibilities · The Senior Analyst – Financi ...
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Business Analyst
4 weeks ago
Diverse Lynx Las Vegas, United StatesBusiness Analyst -Dynamics 365 CRMLocation: Remote Duration: Contract Position W2Job descriptionRequired Skills1. Dynamics 365 CRM (Sales, Service, Marketing) 2. JIRA Tool 3. Business Scorecard Job summaryJoin our dynamic Corporate Communications team as a Corp Comm Team Member. ...
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Computer User Support Specialist
3 weeks ago
DCS Corp Las Vegas, United StatesThis contract supports the 53rd Wing and 96th Test Wing, both headquartered at Eglin AFB, FL. The 53rd WTSS team partners with military and civilian personnel to provide IT technical support for the 53 WG and 96 TW missions. The 53rd WTSS IT support covers full lifecycle IT from ...
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Dynamics 365 CRM Business Analyst
3 weeks ago
Diverse Lynx Las Vegas, United StatesJob Tittle: Dynamics 365 CRM - Business Analyst · Location: Las Vegas - NV (Remote) · Position: Contract on W2 · Job Overview: · Required Skills: · 1. Dynamics 365 CRM (Sales, Service, Marketing) · 2. JIRA Tool · 3. Business Scorecard · Job Summary: · Join our dynamic Co ...
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Revenue Analyst
1 week ago
Hilton Grand Vacations Las Vegas, United StatesUnder general supervision, the Revenue Analyst creates and maintains reports and spreadsheets of statistics relating to revenue management, maintains records of on-line inventories, revenue, and ADR, and recognizes and analyzes trends in Hilton and HGVC systems. · As a Revenue A ...
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Accounting Systems Manager
3 weeks ago
Allegiant Travel Las Vegas, United States· Summary The Manager, Accounting Systems is primarily responsible for support, maintenance, development, testing and implementation of all internally developed and 3rd party systems utilized by accounting . These systems include SAP, Ariba, FPx, Navitaire and a suite of interna ...
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Accounting Systems Manager
3 weeks ago
Allegiant Air Las Vegas, United States· Summary The Manager, Accounting Systems is primarily responsible for support, maintenance, development, testing and implementation of all internally developed and 3rd party systems utilized by accounting . These systems include SAP, Ariba, FPx, Navitaire and a suite of interna ...
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Senior Analyst- FP&A
1 week ago
Golden Entertainment Las Vegas, United StatesSummary: Responsible for supporting the day to day operations by providing budgeting, forecasting, and reporting as primary responsibilities. Ensure daily operations and experiences meet guest expectations. · Essential Functions and Responsibilities · The Senior Analyst Financi ...
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Senior Analyst- FP&A
2 weeks ago
Golden Entertainment Las Vegas, United States: · Summary: Responsible for supporting the day to day operations by providing budgeting, forecasting, and reporting as primary responsibilities. Ensure daily operations and experiences meet guest expectations. · Essential Functions and Responsibilities · The Senior Analyst - F ...
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Accounting Systems Manager
3 weeks ago
Allegiant Air Las Vegas, United StatesFull Time Benefits: Profit Sharing Medical/Dental/Vision/Life/ Disability Insurance Medical Travel Reimbursement Legal, Identity and Pet Insurance 401K with an employer match Employee Stock Purchase Plan Employee Assistance Program Tuition Reimbursement Flight Benefits Paid vacat ...
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Accounting Systems Manager
3 weeks ago
Allegiant Travel Las Vegas, United StatesFull Time Benefits: Profit Sharing Medical/Dental/Vision/Life/ Disability Insurance Medical Travel Reimbursement Legal, Identity and Pet Insurance 401K with an employer match Employee Stock Purchase Plan Employee Assistance Program Tuition Reimbursement Flight Benefits Paid vacat ...
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Accounting Systems Manager
3 weeks ago
Allegiant Travel Las Vegas, United StatesSummary · The Manager, Accounting Systems is primarily responsible for support, maintenance, development, testing and implementation of all internally developed and 3rd party systems utilized by accounting . These systems include SAP, Ariba, FPx, Navitaire and a suite of interna ...
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Accounting Systems Manager
3 weeks ago
Allegiant Air, LLC Las Vegas, United StatesThe Manager, Accounting Systems is primarily responsible for support, maintenance, development, testing and implementation of all internally developed and 3rd party systems utilized by accounting . These systems include SAP, Ariba, FPx, Navitaire and a suite of internally develop ...
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Dynamics 365 CRM Business Analyst
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Diverse Lynx Las Vegas, United StatesJob Tittle: Dynamics 365 CRM - Business AnalystLocation: Las Vegas - NV (Remote)Position: Contract on W2Job Overview:Required Skills:1. Dynamics 365 CRM (Sales, Service, Marketing)2. JIRA Tool3. Business ScorecardJob Summary:Join our dynamic Corporate Communications team as a Cor ...
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Revenue Analyst
1 week ago
Hilton Grand Vacations Las Vegas, United StatesJob Description · Under general supervision, the Revenue Analyst creates and maintains reports and spreadsheets of statistics relating to revenue management, maintains records of on-line inventories, revenue, and ADR, and recognizes and analyzes trends in Hilton and HGVC systems. ...
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Accounting Systems Manager
3 weeks ago
Allegiant Travel Las Vegas, United StatesSummary · The Manager, Accounting Systems is primarily responsible for support, maintenance, development, testing and implementation of all internally developed and 3rd party systems utilized by accounting . These systems include SAP, Ariba, FPx, Navitaire and a suite of interna ...
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marketing analyst
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Golden Entertainment Las Vegas, United StatesSummary · Marketing Analyst · Golden Entertainment Corporate (Las Vegas, NV) · Description: · Responsible for creating methodologies and strategies for turning customer data into actionable information. Identify net revenue growth opportunities across multiple functional area ...
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Enterprise Resourcing Planning
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Caltrol Las Vegas, United StatesWhy you'll love working for Caltrol:Caltrol is recognized as a leading provider of automation including process control solutions, valves, instrumentation, and reliability. Caltrol takes great pride in the quality of our employees, products, and services we represent. Caltrol is ...
Service Desk Analyst - Las Vegas, United States - IT Avalon
Description
Overview: We are seeking a skilled and customer-focused Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for our internal users, providing technical support and assistance with IT-related issues. You will respond to inquiries, troubleshoot problems, and escalate issues as needed to ensure timely resolution and minimal disruption to business operations. The ideal candidate will have strong communication skills, a passion for technology, and a commitment to delivering exceptional customer service.Responsibilities:
