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    Customer Service Associate - Irving, United States - Bioworldmerch

    Bioworldmerch
    Bioworldmerch Irving, United States

    6 days ago

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    Description

    ** Bioworld Merchandising**

    ** Customer Service Associate**

    Irving, TX 75038

    Bioworld Merchandising is looking for a dynamic, customer-focused professional to add to our Ecommerce team Looking for the perfect candidate who loves working with customers and always aiming to find the right answer. Must be a problem solver at heart.

    **RESPONSIBILITIES**

    Assist in responding to all customer inquiries across numerous brands

    Provide accurate product information, including order lead times, availability, pricing, and all other customer needs

    Use our company database to ensure all customer orders have been fulfilled

    Problem solve any order/item discrepancies based on customer inquiries

    Follow up with customers to provide updates on order status

    Become knowledgeable about company products to better assist customers

    Provide continued, stellar customer service and support to existing customers, with the end-goal of WOWing everyone you come into contact with.

    Assisting in period physical inventory counts alongside operations team

    Other value-adding tasks where candidate ability and company need coincide

    **QUALIFICATIONS**

    Passionate about customer service. You love providing customers an amazing experience with every point of contact.

    Organized and detail-oriented. You will be working within efficient systems and be expected to precisely execute our processes, while also contributing to improving those processes.

    Possess the ability to multi-task in a hectic role, while ensuring the highest levels of accuracy across all open items.

    Well versed in pop culture to identify with current trends and lifestyle brands which Bioworld represents

    Previous customer service experience (eCommerce preferred)

    Will enjoy working in a fast-paced work environment

    Strong communication skills needed, both verbal and written

    Basic PC and Microsoft Office Suite skills

    **EDUCATION**

    Bachelor's degree in Business, Marketing, Sales or Communication preferred

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