- Customer Support: Provide friendly and professional assistance to customers via phone and email. Address inquiries, resolve complaints, and ensure prompt resolution of customer issues.
- Relationship Management: Cultivate strong relationships with customers by understanding their needs, preferences, and concerns. Proactively engage with customers to gather feedback and maintain open lines of communication.
- Problem Solving: Identify and address customer concerns or challenges effectively. Utilize critical thinking and problem-solving skills to find creative solutions for both parties and exceed customer expectations.
- Follow-Up: Follow up with customers to ensure their needs have been met and satisfaction has been achieved. Maintain detailed records of customer interactions and resolutions for future reference.
- Process Improvement: Identify opportunities for process improvement and customer service enhancement. Collaborate with cross-functional teams to implement changes and optimize customer relations processes.
- Compliance: Adhere to company policies, procedures, and regulatory requirements at all times. Ensure compliance with industry standards and best practices in customer relations management.
- Feedback Analysis: Analyze customer feedback and satisfaction metrics to identify trends, areas for improvement, and opportunities for innovation. Provide insights and recommendations to management for continuous improvement.
- Team Collaboration: Work collaboratively with internal teams, including sales, service, and accounting departments, to deliver a seamless and exceptional customer experience across all touchpoints.
- High school diploma or GED.
- Proven experience in customer service, sales, or related roles, preferably in the automotive industry.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Willingness to learn our CRM software.
- Demonstrated ability to build rapport and maintain positive relationships with customers with an eye towards exceeding customer expectations.
- Fluency in Spanish desired but not required.
- Join our team and be part of an exciting opportunity to make a meaningful impact on customer satisfaction and loyalty in the automotive industry
- Insurance: medical, vision, dental
- Short-term and long-term disability plans
- Life Insurance
- 401(k)
- PTO and Paid Holidays
- Employee discounts on vehicle purchases, parts and service repairs
- Opportunities to join our community service initiatives
- Internal career advancement opportunities
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Customer Relations Associate - Silver Spring, United States - DARCARS Automotive Group
Description
DARCARS Automotive Groupis now hiringa Customer Relations Associate to join our teamWe are seeking a dynamic and customer-focused individual to join our team as a Customer Relations Associate for DARCARS Automotive Group. As a Customer Relations Associate, you will be the primary point of contact for our valued customers, ensuring their satisfaction and fostering long-term relationships. You will play a crucial role in maintaining our reputation for exceptional customer service.
Responsibilities:
DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
#indeed
