Release of Information Technician L - Lancaster, United States - ANTELOPE VALLEY HEALTHCARE DISTRICT

ANTELOPE VALLEY HEALTHCARE DISTRICT
ANTELOPE VALLEY HEALTHCARE DISTRICT
Verified Company
Lancaster, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Objective:


Under the supervision of the Assistant Director of Health Information Services and under the direction of the Service Coordinator will perform a variety of duties related to record processing in one or more of the following functions: researching patient information; processing specific requests for release of information; data entry; prepping records and requests for records; scanning records and requests for records; and record retrieval, filing, and delivery.

This position will maintain daily workflow while ensuring processing of record requests with a high level of quality.


Duties and Responsibilities:


  • Release of Information
  • Responds to and processes specific written, phone, and walkin requests for protected health information in an accurate manner as needed to meet the timeliness requirements for various request types.
  • Demonstrates an understanding of the release of information process, including guidelines, regulatory manuals, facility policies, procedures and forms.
  • Opens mail, researches patient information, prints master patient index, and prepares release of information requests for the scanning process.
  • Copies, prints, or faxes the minimum necessary in response to requests for release of records or continued care.
  • Answers telephones consistent with Service Excellence standards, addresses and/or routes calls appropriately and in a timely manner.
  • Protects the confidentiality of primary and secondary health records and releases information as mandated by law, professional standards, and the hospital's policies.


  • Prepping

  • Technically evaluates, preps, and processes documents in preparation for the scanning process while ensuring correct patient identification on each page of record.
  • Processes photographs as defined in the guidelines.
  • Removes staples, identifies poor originals, secures damaged or small documents.
  • Prepares batches and completes appropriate information on cover sheet for each patient type.


  • Record Control

  • Maintains and uses a variety of health information indexes, census, logs, storage, and retrieval systems. Researches, compiles and generates information related to same.
  • Retrieves, reproduces, delivers and files health information throughout the facility and in offsite storage areas using numerical, alphabetical, and color coded systems.


  • Scanning

  • Scans documents in a timely manner while verifying accuracy of preparation, quality, and potential scanning hazards.
  • Maintains scanner and performs scanner maintenance processes.
  • Assigns a batch identification number according to procedure.


  • Other Duties

  • Assists hospital staff, medical staff, public, and patients.
  • Performs transcription clerical functions.
  • Plans, organizes, prioritizes, and coordinates work to achieve functional area goals and maximum productivity and efficiency on a day to day basis.
  • Researches and enters patient data into various systems as defined by procedure.
  • Technically evaluates, prepares, assembles, and processes documents in preparation for the scanning process while ensuring correct patient identification on each page of record.

Non-Essential Duties:

Accepts and carries out other miscellaneous duties and responsibilities as required for maintaining the services provided by Medical Records.


Knowledge, Skills and Abilities:


Knowledge

  • Knowledge of department policies, practices and operations.

Skills

  • Perform data entry accurately with use of a keyboard and mouse.
  • Perform duties using computers and equipment required for scanning and indexing of documents
  • Effective oral and written communication skills.
  • Detail oriented and organized.

Abilities

  • Ability to deal with multiple calls and walk in customers while promoting customer service.
  • Ability to recognize colors associated with colorcoded filing system.
  • Ability to learn the advanced aspects of release of information processes and regulations.
  • Ability to learn the advanced aspects of the various indexes, storage, tracking, and retrieval systems.
  • Ability to retrieve, reproduce, deliver, track, and file records using various equipment and systems in the facility and offsite.
  • Ability to review records and verify patient information.
  • Ability to read documentation in chart.

AVH Values:
All AVH employees will effectively demonstrate these values:

  • Patients Come First
  • We listen actively and communicate with our patients and families, placing safety as a top priority.


  • Accountability & Ownership

  • We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.


  • Teamwork

  • We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.


  • Integrity & Honesty

  • We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
- Excellence - We take pride in our work, are goal-oriented, and on a never-
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