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Fresno

    Contractor & Customer Support Agent - Fresno, United States - Lifestylesolarinc

    Lifestylesolarinc
    Lifestylesolarinc Fresno, United States

    2 weeks ago

    Default job background
    Freelance
    Description

    **What we are looking for**

    **Key Qualifications**

    High emotional intelligence

    Works well in ambiguity

    Flexible and adaptive towards changing processes and environments

    Excellent interpersonal, communication, written skills

    Strong analytical and problem-solving skills

    2+ years of customer service background

    Experience with CRM & online collaboration tools

    High proficiency in excel or equivalent

    Proficient in project management

    Solar or technical background strongly preferred but not required

    **Heres what youll be doing:**

    Project manage and facilitate the onboarding process for solar contractors

    Provide first-level and second-level customer service

    Review and analyze results of survey feedback and recommend areas of improvement

    Work with counterparts of our partner company to ensure seamless customer experiences

    Daily tracking and reporting of projects, contractors, and customer status

    Compile and communicate executive updates on a weekly/bi-weekly basis

    Work cross-functionally to ensure team members actions are promptly completed

    ?



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