Front Desk Agent Homewood Suites by Hilton Lansdale Lansdale, PA - New York, United States - Philadelphia Brewing Company

Description

**Job Description**

****SUMMARY****

****Location:** Homewood Suites by Hilton Lansdale**

****Position Type:** Non-Management**

**The starting pay rate for this position is **$15.00** per hour.**

Our team islooking to add an upbeat **Front Desk Agent** to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.

**You must have flexible scheduling availability to include mornings, evenings, weekends, and/or holidays.**

**Job Requirements:**

Check-in/Check-out hotel guests

Process all payments according to established hotel requirements

Provide information and assistance to all guests and vendors

Prepares all necessary reports during each shift for the management team

**Job Qualifications:**

Highly motivatedteam player with strong initiative and desire for achievement

Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary

Ability to work well in stressful situations

Readily available and approachable for all guests while providing excellent guest service

**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, theemployee is regularly required to stand, sit or walk for an extended period of time.**

**Training:**

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

**Team Member Wellness Program:** How We Thank You For All You Bring To The Team

**Rewarding Benefits Package:**

Health Care including Medical, Dental, and Vision Insurance

PTO and Payroll Incentives for Annual Wellness Exams

Employee Assistance Program

Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services

Paid Sick and Vacation Time

Family Leave

401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

**Rewarding Hard Work:**

Incentive based bonus program

Free room nights at our hotels and e mployee discounts within your hotel brand

Discounts for friends and family within your hotel brand

Team Member of the Month, Quarter, and Year recognition and bonus

Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work

Career Growth through our in-house training program with a path personalized toyour desiredgoals

Referral bonus programto ANY of our locations

**Equal Opportunity Employer**

**Job Requirements**

See the Job Description **About this location**

class: Midscale room Count: location Type: Suburban 401(K) Matching Health Insurance Benefits Hotel Discounts Job Training Paid Holidays Paid Sick Days location TypeSuburban Mark George Senior Vice President of Sales & Marketing Mark began his career 20 years ago in New York City at the Marriott Eastside before joining Island Hospitality in 2005. Throughout the years Mark has held numerous leadership roles after beginning with the company in Binghamton, NY. During Mark's tenure with Island Hospitality he has ascended to take on key General Manager positions and as a Regional Manager in the DC Market gaining experience in all segments of our business prior to moving to Florida in 2011. Mark was also the Vice President of Sales & Marketing starting in 2014 and during that time has been instrumental in shaping our sales culture, expanding our digital and e-commerce efforts and relationships with the brands. Michelle Marlowe Senior Vice President of Accounting Michelle joined Island after her experience handling all day to day accounting functions including financial reporting, banking, compliance, annual audits, quarterly reviews and SEC Filings as a Vice President for Chatham Lodging Trust. Prior to joining Chatham, Michelle worked for WG Compass Realty Companies as the corporate controller handling all accounting functions for multiple office building owners. Prior to WG Compass, Michelle worked in the construction industry as a Division Controller for K. Hovanian Homes and a general contractor, The Weitz Company. Samantha Fisher Chief Investment Officer Ms. Fisher is a seventeen-year veteran of the hospitality investment sales industry, Fisher has overseen more than $10 billion in hotel real estate transactions, including several high-profile deals in the Southern California region. Fisher joined Island Hospitality Management in 2020 after serving as Senior Vice President and Managing Director at Hodges Ward Elliott, one of the fastest growing private real estate advisory platforms around the globe. Prior to her role at Hodges Ward Elliot, Samantha served in a similar position at Jones Lang LaSalle, a Chicago-based commercial real estate services company that provides investment management services worldwide. Tonya Moore Senior Vice President of Human Resources Ms. Moore brings more than 20 years of industry experience to oversee Island Hospitality Management's strategy for talent recruiting, team member compensation and benefits, and the development and implementation of internal training, leadership and mentorship programs. In her most recent role as Vice President, Associate General Counsel - Compensation, Benefits and Mandated Leaves at Darden Restaurants, Moore served as lead attorney for the employee benefits and compensation practice group where she counseled business partners and provided business-oriented solutions to legal issues while maintaining legal and fiduciary compliance, among other responsibilities. Prior to Darden Restaurants, Moore worked for AON Hewitt and Orbitz Worldwide, where she managed and advised on all aspects of human resources law and policies relating to employment and benefits. Her career also includes several years at McDermott Will & Emery, LLP as a Senior Associate where she advised clients of new changing laws, regulations, policies and benefit plans. Moore will also serve on Island Hospitality's Diversity and Inclusion Council, which for the past five years has focused on training and mentorship from within, strategic recruitment and hiring, company alliances, education and other initiatives to work towards a more diverse and inclusive hospitality workforce at the executive level. Moore graduated from DePaul University with a B.A. in Political Science and English. Additionally, she holds a Masters of Laws degree in Employee Benefits from John Marshall School of Law and a Juris Doctorate from the University of Wisconsin School of Law. Read for the Record Read for the Record brings together millions of people each year in classrooms, libraries, community centers, and homes across the US. This annual campaign was launched over a decade ago to highlight the importance of building early literacy and language skills for EVERY child, so that all children have the opportunity to enter kindergarten prepared to succeed. Each year as part of Jumpstarts annual Read for the Record campaign, thousands of adults read the chosen book to children.