Technology & Operations Director - Phoenix, United States - New Life Center

New Life Center

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

JOB SUMMARY:

ROLES AND RESPONSIBILITIES:

Supervision:

Provides leadership and direct supervision to the supervisory staff of the maintenance and housekeeping departments.
Provide program oversight to all facility operations including ordering and tracking relevant inventory. Oversight of building projects and improvements.
Hold regular supervision meetings with staff and document supervision notes and correspondence, and complete performance evaluations as required.
Hold regular facility program meetings with supervisory staff as needed.
Attend regularly scheduled management team meetings.
Monitor, support, and approve regular training for staff by lending support to departmental leads.

ESSENTIAL FUNCTIONS:

Duties and Responsibilities:

Information Technology

Serve as liaison between agency staff communicating and troubleshooting ITrelated issues.
Provide advice to management staff on all pending changes/ outages, upgrades, user issues and trends.
Establish protocols for the use and addition of IT across Agency departments.
Maintain network security system, including safeguarding the integrity of the agency network and data from cybersecurity risk, threats, and vulnerabilities, including activities and security incidents.
Provide technical and administrative support and training for systems and networks to end users.
Monitor system and network performance and agency maintenance activities.
Provide reporting updates as to system status, issues, and outstanding needs.
Collaborate with thirdparty vendor(s) to perform network testing, monitoring, and maintenance to ensure internal systems, networks and servers operate correctly and with mínimal interruption.
Maintain the security and confidentiality of all internal data and ensure it is backedup on a regular basis.
Configure security settings or access permissions for groups or individuals, including external consultants.
Analyze and report computer network security breaches or attempted breaches.
Coordinate the installation or repair of network and/or fiber optic cables.
Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification with hardware or software used at the Agency.
Assist internal staff with the setup and maintenance of necessary hardware and software specific to their position. This may be outsourced to a thirdparty vendor or subordinate, as appropriate.
Answer 'help desk' questions from internal customers on hardware and software issues. Escalate resolution of nonroutine software issues to thirdparty vendor.
Responsible for the setup and maintenance of the Company's telephone system. Will assist with initial user training, as needed.
Work collaboratively with all employees to ensure the efficiency of their hardware and software providing excellent customer support.
Make recommendations for improvement and assist in identifying needs and suggesting process changes.
Other duties as assigned.

Facilities Management

Has overall responsibility for the maintenance and facility operations processes for New Life Center's campus, Hope's Closet, and Sunshine Healing Center.
Participate in the planning and implementation of construction projects, ensure general and regular upkeep of New Life Center's physical buildings and grounds, and create and implement operations processes, procedures, and schedules for streamlining facility upkeep.
Plan short and longterm activities and resources required to maintain the facilities including leading and supervising maintenance and housekeeping staff to ensure a safe and comfortable environment for New Life Center employees and residents.

Kitchen Operations

Provide program oversight for all kitchen operations including ordering and tracing inventory, menu planning, preparing and serving meals, and compiling information for program reports for the Arizona Department of Education and other agencies, as applicable.
Ensure the kitchen plans, prepares and serves high quality attractive, nutritionally balanced meals for residents in New life Center's Emergency Shelter program while upholding the mission, vision and values of New Life Center.
Oversees to ensure necessary maintenance is performed in the kitchen, that all food safety regulations are followed, and that the kitchen is always in inspectionready condition.

AGENCY MANAGEMENT:

Website management for other departments in order to maintain social media and other online presence.
Oversight of Technology Systems of New Life Center Shelter, Hope's Closet, and Sunshine Healing Center.
Assign and oversee the work of department personnel in the areas of facilities and kitchen.
Ability to consistently meet established departmental production and quality standards.
Identify possible obstacles or issues and provide solutions. Report necessary information to other departments or to leadership.
Create or