Event Specialist Field Service Technician - Redmond, United States - DXC Technology

Description

Job Description:

**This is an Onsite position**, no remote work - the candidate must be available at our site to manage work.

***A thorough pre-employment background investigation will be conducted before hiring/ onboarding process is completed. It may also include a Drug Test***

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About this role

As an Event Specialist Field Service Technician deployed with our client in Redmond WA, you'll be the go-to expert for supporting both traditional and modern audiovisual (AV) systems, ensuring flawless execution of in-person and hybrid events. With a comprehensive understanding of AV technologies and strong troubleshooting skills, you'll take ownership of the end-to-end customer experience, from initial consultation to event completion. Collaborating with internal teams and external partners, you'll manage break-fix escalations and provide on-site support, including installation, servicing, and repair of complex systems. Your leadership and guidance will be invaluable in mentoring less experienced personnel, while your exceptional interpersonal and communication skills will enable effective interaction with executive-level clientele in a dynamic work environment.

Essential Job Functions

• Demonstrate a comprehensive understanding and hands-on expertise in supporting both legacy and modern audiovisual (AV) systems.
• Provide seamless support for in-person and hybrid AV-enabled events.
• Maintain and troubleshoot complex AV systems, ensuring uninterrupted functionality.
• Take ownership of the end-to-end customer experience, from initial consultation to event completion.
• Collaborate with internal support teams and external production partners to ensure smooth operations.
• Manage break-fix escalations effectively to minimize downtime.
• Offer on-site field support, including installation, servicing, and repair of intricate systems and equipment, while upholding operational quality standards.
• Resolve customer issues related to hardware/software installation, repair, upgrade, and maintenance, including complex installations and maintenance challenges.
• Instruct customers on system/equipment operation and maintenance procedures.
• Ensure timely referral of issues to appropriate personnel/service areas for follow-up, testing, and troubleshooting.
• Act as a primary point of contact for customers, addressing administrative and technical concerns for assigned projects.
• Conduct comprehensive analysis and prepare reports on system problem trends and resolutions.
• Provide leadership and guidance to less experienced personnel in the field.

Basic Qualifications

• Preferred certifications and experience with Biamp, Crestron, Extron, and similar systems.
• AVIXA or equivalent certification is advantageous.
• Proficient in troubleshooting methodologies with a solid understanding of audio, video, and conferencing technologies, including signal flow.
• High school diploma or G.E.D.
• Six or more years of field support experience.
• Familiarity with the company's hardware, software, and equipment products.
• Experience in meeting customer technology and support requirements.

Other Qualifications

• Exceptional interpersonal skills, with the ability to engage effectively with executive-level clientele.
• Strong analytical and problem-solving abilities, particularly during critical moments.
• Excellent written and verbal communication skills.
• Effective time management and organizational skills.
• Ability to resolve complex hardware/software and equipment issues.
• Capable of providing guidance to other field engineers.
• Possession of a driver's license and ability to drive company vehicles.
• Ability to lift up to 50 pounds.
• Willingness to travel as needed.

Work Environment

• Office environment with occasional fieldwork.
• Variable schedule, including potential weekend work, overtime, and shift work.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team - globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location, and we continue to monitor and conform with government regulations and customer requirements specific to each location.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $30 - $33 per hour.
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $50,400 - $93,500.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.