- Timely independent investigation and resolution of reported fraud and abuse incidents. Research to understand use case issue and drivers, attempt to recover points, fully document and secure member accounts.
- Review daily, weekly and/or monthly pro-active alert reporting and exception items according to standard protocols. Identify issue, key data elements and root cause, secure accounts and contact members when suspicious activity is found.
- Follow standard protocols around suspected associate abuse. Identify, research/scope, document and resolve abuse situations working closely with Dept of Investigations, Hotels and Customer Engagement Centers.
- Effectively prioritize tasks and act promptly when an opportunity exists to prevent further loss to the Bonvoy program.
- Follow investigation protocols to identify all linked accounts and full scope of activity along with use case/root cause. Investigations may include less than perfect information and use cases are dynamic so candidate must be comfortable working independently in constantly evolving environment with large range of use cases and possibilities.
- Inform other team members and leaders of findings and trends to aid in future pro-active mitigations and alert reporting.
- Accurately and independently document cases in tracking tools according to protocols. Document details such as points lost or recovered, exceptions, complex service issues and problems to ensure accurate guest history is kept.
- Learn and maintain expertise in systems required for incident research.
- Manage member inquiries and ensure carry-through to effective resolution.
- Independently and accurately prepare various forms, reports and summaries using Microsoft Software: Excel and Word.
- Assist with written communications to members regarding suspicious activity
- Act as a resource to Loyalty Program and Customer Engagement Center teams for hotel issues, account research and member resolution.
- BS/BA in accounting, finance, or related field preferred; or a minimum of 4 years relevant work experience in a related field required. Loyalty Program experience a plus.
- Experience with Marriott Systems such as Empower/GXP, OSCAR, MARSHA, IMS is preferred.
- Effective verbal and written communication skills. The position requires correspondence both within and outside of the company such as Bonvoy redemption partners, Bonvoy members and Hotel-level personnel. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Strong attention to detail, extremely organized and comfortable tackling an issue when presented with ambiguous information.
- Ability to take initiative and accomplish assigned work and projects in a timely manner with a high level of quality, clarity and accuracy.
- Works autonomously yet uses effective business judgement to know when to escalate issues. Strong independent decision-making skills.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Approach opportunities with a positive, open-mind and displays creativity and innovation.
- Demonstrate problem solving and critical thinking skills
- Proficient in Microsoft Office with an emphasis on Excel
-
Compliance Analyst
3 days ago
IFG International Financial Group Ltd Oklahoma City, United StatesOur client, a large financial institution, is looking for a Compliance Analystfor a 6-month contract located in Boston. This is an excellent opportunity for a Compliance Analyst with a financial services background · As a Compliance Analyst your duties will include but not be lim ...
-
RN Supervisor
1 day ago
OU Health Oklahoma City, United States· Position Title: · RN Supervisor - Registered Nurse - Clinical Safety Program · Department: · Patient Safety Department · Job Description: · General Description: Position is responsible for the supervision of clinical and administrative staff, the investigation of clinical harm ...
-
Principal Technical Consultant
3 days ago
Environmental Resources Management Oklahoma City, United StatesPrincipal Technical Consultant - Ecological Risk Assessor (Principal Level) page is loaded · Principal Technical Consultant - Ecological Risk Assessor (Principal Level) · Apply · locations · Austin, Texas · Houston, Texas · time type · Full time · posted on · Posted 9 Da ...
-
Health and Safety Supervisor
6 hours ago
Devon Energy Corporation Oklahoma City, United StatesQualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. · For more information on Equal Employment Opportunity ...
-
Personal Banking Approval Specialist
5 days ago
MidFirst Bank Oklahoma City, United StatesThis position will provide ongoing support to banking centers by fielding phone and email inquiries regarding various approval requests. The successful candidate will work directly with all Personal Banking personnel to assist with various approval requests, providing excellent a ...
-
Analyst
3 days ago
Creative Solutions Services, LLC Oklahoma City, United StatesResponsible for conducting in depth reviews of submissions to the Health Institutional Review Board using advanced regulatory knowledge. This includes the review of new protocols, continuing reviews, modifications to existing protocols, study closures, emergency use requests, exe ...
-
Systems Integration Engineer, Senior
1 day ago
COLSA Oklahoma City, United States· Knowledge of systems engineering in support of system definition, development, integration, verification methods, sustainment, risk modeling/simulation, testing and evaluation, human system integration (HSI), crew stations engineering, OSS&E efforts, interoperability requireme ...
-
Cyber Security Consultant
5 days ago
Guernsey Oklahoma City, United StatesOF DUTIES / RESPONSIBILITIES: · Guernsey is looking for looking for an experienced consultant to support Guernsey's Cybersecurity practice. Candidates should have a strong background in IT operations, governance, risk management and control practices. Work will include planning, ...
-
Epidemiologist I, II, or III
3 days ago
State of Oklahoma Oklahoma City, United StatesJob Posting Title · Epidemiologist I, II, or III · Agency · 340 OKLAHOMA STATE DEPARTMENT OF HEALTH · Supervisory Organization · 340 Infectious Disease Prevention and Response · Job Posting End Date (Continuous if Blank) · Note: Applications will be accepted until 11:59 PM on the ...
-
Epidemiologist I, II, or III
3 days ago
State of Oklahoma Oklahoma City, United StatesJob Posting Title · Epidemiologist I, II, or III · Agency · 340 OKLAHOMA STATE DEPARTMENT OF HEALTH · Supervisory Organization · 340 Infectious Disease Prevention and Response · Job Posting End Date (Continuous if Blank) · Note: Applications will be accepted until 11:59 PM on the ...
-
Senior Financial Analyst
3 days ago
MidFirst Bank Oklahoma City, United StatesMidland is seeking an individual who can work collaboratively with operations management, accounting and asset management in reviewing, analyzing, and interpreting division financial statements for the purpose of identifying & recommending opportunities to improve and control cos ...
-
Registered Nurse
5 days ago
INTEGRIS Health Oklahoma City, OK, United StatesINTEGRIS Health is seeking a Registered Nurse (RN) Home Health for a nursing job in Oklahoma City, Oklahoma. · Job Description & Requirements · Specialty: Home Health · Discipline: RN · Duration: Ongoing · Employment Type: Staff · INTEGRIS Health Portland , Oklahoma's largest not ...
-
Director of Clinical Operations
3 days ago
Unidentified Organization Oklahoma City, United StatesJob Description · Job Description · Position Summary · Under direction of the Chief Executive Officer, the Director of Clinical Operations will provide expertise and management skills for direct implementation of Clinical Operation plans into efficient, economical, quality serv ...
-
Security Operations Center Analyst
3 days ago
Insight Global Oklahoma City, United StatesTitle: SOC Analyst · Location: Onsite in Oklahoma City, OK · Shift: Rotating shift work (6a-2p CST, 2-10p CST, and 10p-6a CST), including Saturdays and Sundays, and rotating every 3 months · Required Skills and Experience · Associates or Bachelors Degree in Security or cybersecu ...
-
Senior Equipment Specialist
5 days ago
Serco Inc. Tinker AFB, United StatesIf you want to work on a cutting-edge Air Force program, Serco has a great opportunity for you As a Senior Equipment Specialist for aircraft crew stations, instruments, and flight control systems, you will be supporting the B-21 Strike Systems Division (AFLCMC/WBS) at Tinker AFB, ...
-
I&E Engineering Manager
1 week ago
Affinity Management Group Oklahoma, United StatesEXCITING DIRECT HIRE OPPORTUNITY · Our client, an EPC company, is looking for an I&E Engineering Manager to join their team. In this role you will manage a team of engineering supervisor(s) and/or engineers who perform instrument and electrical engineering assignments associated ...
-
health information specialist
6 days ago
HCSC Oklahoma City, OK, United StatesAt HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career. · Come join us and be part of a purpos ...
-
Compliance Director
1 week ago
Elevance Health Oklahoma City, United StatesCompliance Director · Location: · This position will work a hybrid model (remote and office). The Ideal candidate will live within 50 miles of our Dallas, TX Elevance Health PulsePoint location. · The · Compliance Director · will be responsible for directing foundational and s ...
-
Sr. Manager, Division Investigator
3 days ago
Bloomingdale's Oklahoma City, United StatesBring Your Amazing Self to Work · At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and sat ...
-
Senior BSA Risk Analyst at NW Expressway
1 week ago
Communication Federal Credit Union Oklahoma City, United StatesOur Benefits: · $1,000 Welcome Bonus after 90 days · Competitive Pay with advancement opportunities · Annual Incentives · 11 Paid Holidays · Paid Time Off (starting at 16 days per year with Years of Service Increases) · 200% 401(k) Match up to 5% · Medical plans with a $5.00 Empl ...
Loyalty Program Risk Investigator - Oklahoma City, United States - Marriott
Description
Additional Information 3 of 3
Job Number
Job Category Finance & Accounting
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
POSITION SUMMARY
This role is part of the broader Loyalty Program Risk team tasked with ensuring the integrity of the Loyalty program and mitigating financial loss. Daily tasks include the detection, investigation, monitoring, and remediation of internal and external Loyalty program abuse. Candidate can manage end-to-end ownership of caseload with limited leadership oversight. Direct interaction with customers via email and/or phone and active partnership with teams worldwide across various Marriott disciplines (Internal Audit, Legal, Risk Management, CEC Operations, Finance, IT, Regional teams) is required.
NOTE: This position may require Saturday or Sunday as a workday due to the nature of the business needs. This position is eligible for remote work.
EXPECTED CONTRIBUTIONS
CANDIDATE PROFILE
California Applicants Only: The salary range for this position is $66,560.00 to $100,198.00 annually.
Colorado Applicants Only: The salary range for this position is $55,000.00 to $91,091.00 annually.
Hawaii Applicants Only: The salary range for this position is $57,806.00 to $100,198.00 annually.
New York Applicants Only: The salary range for this position is $58,458.40 to $100,198.00 annually.
Washington Applicants Only: The salary range for this position is $67,724.80 to $100,198.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 3 days after the date of this posting, 4/12/2024.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.