Patient Advocate - San Bernardino, United States - St Johns Community Health

St Johns Community Health

Verified Company

San Bernardino, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Transgender Patient Advocate - San Bernardino

Position Summary

This position plays an essential role in patient-facing care and will be the "face" of the program and be comfortable with establishing rapport and demonstrate the ability to communicate with patients from marginalized and underserved populations.

Benefits:

***Free Medical, Dental & Vision

13 Paid Holidays + PTO
403 (B) retirement match
Life Insurance, EAP
Tuition Reimbursement
SEIU Union
Flexible Spending Account
Continued workforce development & training
Succession plans & growth within

Qualifications/Licensure:

Bachelor's degree in related field (management, business, public health)
Two years' related experience within human services and/or public health;
Experience in community organizing;
Experience working in Teams;
Experience working in underserved communities such as undocumented workers, unaccompanied minors, LGBT populations, communities of color, youth/adolescents, and those experiencing homelessness, substance abuse, and/or mental illness; and Bilingual English/Spanish (required)
Familiar with Medi-Cal, Healthy Families and Healthy Way LA

EHR

Electronic Health Record (required)
Maintains personal appearance when interacting with patients, staff and physicians.
Must be able to cope in a "fast pace" environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Review and complete prior authorization requests.

Assist with promoting program services and schedule appointments for transgender patients.
Establish and develop working relationships with clients.
Assist in the development of educational/promotional materials of the Transgender Health Program.
Perform outreach activities at community events as business needs dictate.
Assist patients who require support and case management.
Conduct outreach activities as directed at community events.
Conduct HIV testing and link patients to PRIME Program for care and retention.
Conduct surgery referral orientations and process surgery referrals as directed by medical providers.
Crosstrain to support the program during THP staff absences/leaves and assist as necessary to maintain high levels of patient care.
Attend regularly scheduled and impromptu meetings and maintain communication with program team members and supervisor.
Assist in the production of required weekly, monthly, and/or quarterly data collection reports.
Assist with program evaluations and updates to assigned program and services.
Work in collaboration with other departments when required.
Attend meetings, trainings, and other workrelated events as needed; and
Other duties may be assigned or may be modified as business needs dictate.