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    Senior Associate, Service Management Analyst - Pittsburgh, United States - BNY Mellon

    BNY Mellon
    BNY Mellon Pittsburgh, United States

    1 week ago

    BNY Mellon background
    Full time
    Description
    Overview

    Software Asset Management Specialist

    Bring your ideas. Make history.
    BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

    With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

    We're seeking a future team member in the role of Software Asset Management Specialist to join our IT Asset Management team. This role is located in Pittsburgh, PA and Lake Mary, FL.

    In this role, you'll make an impact in the following ways:
    • Participate and/or lead a wide array of activities supporting and improving processes for the global Software Asset Management Program.
    • You will be responsible for software compliance activities, software lifecycle management, managing an internal customer request queue, SAM evangelism program and individually assigned projects.
    • Maximize the value of IT assets by managing processes, controlling costs and driving compliance to mitigate risk. Monitor, maintain and enforce Software Asset Management policies and procedures. Will be expected to introduce new ideas for automating and improving processes, productivity or compliance.
    • Manage the software environment by interpreting software contracts, understanding the technology platform, creating license positions and working with product owners to deploy in a compliant manner.
    • Discover underlying business needs to be addressed and information related to the Software Asset Management projects through interaction
    • Analyze and interpret inventory and reporting tool data to build deployment and usage information for complex software configurations.
    • Responsible for monitoring and actioning the team's software request queue on a rotational basis.
    • Work with key stakeholders to gather pertinent information for software renewals and the optimization of the assets throughout their lifecycle.
    • Communicate SAM best practices and proper procedures to internal customers through the SAM education program.

    To be successful in this role, we're seeking the following:
    • Bachelor's degree in computer science or a related discipline, or equivalent work experience2+ years of experience in IT; at least 1 year IT Service Management role required; experience in the financial services industry is a plus.
    • A thorough understanding of IT concepts, terminology and practical application of current and emerging technologies. Strong technical background with a working knowledge of IT Infrastructure such as Active Directory, Windows, Linux, Citrix, DB structure, cloud applications and security.
    • Full understanding of software license types, metrics and applied applications.
    • Must have the ability to analyze data from disparate systems and perform analysis at a detailed level to produce comprehensive reports.
    • A critical thinker with the ability to encourage others in collaborative deductive problem solving exercises. Perform basic Project Management for Enterprise wide Software Asset Management initiatives
    • Strong interpersonal skills that include excellent listening, verbal and written communication skills with the ability to communicate to different audiences and levels of the organization.
    • CSAM or CITAM certification.

    At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
    • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
    • Bloomberg's Gender Equality Index (GEI)
    • Human Rights Campaign Foundation, 100% score Corporate Equality Index
    • Best Places to Work for Disability Inclusion , Disability: IN - 100% score
    • 100 Best Workplaces for Innovators, Fast Company
    • CDP's Climate Change 'A List'

    Our Benefits:

    BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

    BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

    Employer Description:

    For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

    EEO Statement:

    BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
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