Customer Service Representative Bra Fit Expert - Secaucus, United States - Bare Necessities

Bare Necessities

Verified Company

Secaucus, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Us
Bare Necessities is the largest online specialty retailer of women's branded and designer intimate apparel

Our mission is simple:
to lift women up so they can soar.

As bra experts, we know that when women feel comfortable in their own skin—like, really comfortable—only then will they become unstoppable.

Here's how we provide support beyond measure:

With the right people. Our team of certified bra fit experts lives to find her accurate fit and the perfect bras. They're here to meet her every intimate apparel need and build a lifelong relationship.

With the right products. We carry bras in an unmatched range of brands and styles, in band sizes 28 to 56 and cup sizes AA to N. We also have the web's best selection of bra-sized swimwear for average, full-busted and curvy women, plus an array of shapewear, hosiery, panties, activewear and even cute, comfy shoes.

Position Summary

As a Customer Service Representative, you will be responsible for helping customers with phone and online orders, product inquiries, and product recommendations.

You will become an expert in bra fitting in this position, offering fit and styling advice to customers while driving sales.

Representative(s) will be expected to provide exceptional customer service and deliver an impeccable experience for the Bare Necessities customer, measured by increased customer satisfaction and service level standards.

Go above and beyond, advocating for every customer concern and request
Promotional additional products by identifying crossselling opportunities and selling to customers
Respond quickly to change with a positive attitude and a willingness to learn new ways to work and achieve goals

Responsibilities

Consistently provide genuine, friendly, personable and professional service
Go above and beyond advocating for every customer concern and request
Process customer orders via phone and online
Ensure customer problems are handled appropriately, escalating issues to supervisor/manager when necessary
Deliver bra fitting expertise by guiding customers on how to measure and achieve the 'perfect fitting bra'
Build and develop relationships with customers to achieve continued sales growth
Promote additional products by identifying crossselling opportunities and selling to customer
Consistently manage customer expectations, ensure delivery of the highest quality service, and solicit and act on customer feedback
Respond quickly to change with a positive attitude and willingness to learn new ways to work and achieve goals
Perform other duties as assigned by Management.

Requirements:

3+ years of customer service experience or previous exposure to a call center environment
Ability to emotionally connect with customers to increase brand loyalty and sales
Ability to handle multiple responsibilities and balance customer priorities
Ability to multitask within a fastpaced service environment
Effective communication, interpersonal and organizational skills in person and on the phone
Demonstrate excellent listening skills and the ability to work independently and with a team
Associate's Degree or higher preferred
Entrylevel sales experience a plus
High level of professionalism and integrity
High level of ownership, accountability and initiative
Must be able to type words per minute
Ability to work the following schedule: 11:30am 8:00 pm Monday-Thursday; 8:30am 5:00 pm on Saturday
This role is for a hybrid position based in our corporate office in Secaucus, NJ

Customer Service Team Mission Statement: