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Windsor Locks

    Desktop support engineer- Windsor Locks, CT - Cystems Logic Inc

    Cystems Logic Inc
    Cystems Logic Inc Windsor Locks, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionJob Description

    Hello,

    We have below job opening.

    If you are interested and your experience match with job description.

    Please send your updated resume....Asap

    Project Role : Desktop support engineer

    Project Location – Onsite : Windsor Locks, CT

    Duration: 6 Months Contract

    Experience Required : 5-7 years

    Primary Skill Required (SKU required) : End users service / Deskside support engineer

    Secondary Skill Required (Skill required) : Basic understand of Computing & Network.

    Desktop Support
    • Install, upgrade, support and troubleshoot Windows 10, O365, Microsoft Office and any other authorized standard desktop/Laptop applications
    • Coordinate Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
    • Manage & provide technical support for Mobile devices/tablets (iOS and Android) etc. Including migration to new mobile devices.
    • Performs, where applicable, general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
    • Performs or coordinate remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
    • Is able to coordinate troubleshooting and management of standard Teams conferencing equipment
    • Coordinate and ensure Asset & Inventory Management, CMDB - IT related room cleanup and inventory responsibility, recycling packaging material, e-waste handling etc.
    • Coordinate returns of defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels
    • Safely package equipment for branches and arrange for the transport of the equipment
    • Assist with coordinating monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks or Mobile devices/tablets that has authorized access to the network
    • When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to appropriate Vendor/proper tier 3 support team member
    • Manage, support & coordinate Print Services.
    • Work and handle issues in coordination with various teams – including the Service Desk and other Level 2 support teams.
    • Support users visiting HQ, e.g from other offices or constructions sites
    • Understanding and knowledge of using certain tools, example, SCCM, Intune and ServiceNow.

    Thanks & Regards,

    Girish

    Cystems Logic Inc.

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

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