SCITES Configuration Analyst - Doral, United States - General Dynamics Information Technology

General Dynamics Information Technology Doral, United States

1 month ago

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General Dynamics Information Technology background

Description

SCITES Configuration Analyst

Seize your opportunity to make a personal impact as an Information Technology (IT) Enterprise Operations Lead directing all aspects of engineering activities and projects within an organization to improve the way in which Information Technology (IT) Services operate to better support business objectives.

GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

Here, you will be able to apply your expertise to advance the mission and optimize our business strategy and implementation of Configuration Management at GDIT.

Additionally, you'll support solving some of our clients' biggest challenges, sustain high quality IT Services, and help us grow the business.

At GDIT, people are our differentiator.

As a Configuration Manager, you will support the business strategy that helps ensure today is safe and tomorrow is smarter.

Our work depends on a subject matter expert joining our team to strengthen our delivery of programs and align our proposals to customer requirements.

This role will actively advance our efforts for tailored CMDB delivery and enhance our offerings for customer environments and provide interesting and compelling work for our employees.

Additionally, you will be responsible and accountable for the development and implementation of results focused, innovative solutions to a wide range of activities related to technology, process improvement, and configuration management that serve to support effective business operations, improve performance, and achieve operational outcomes.

Requirements :
Engage directly Enterprise Service Delivery to provide subject matter expertise in Configuration Management, Change Management, operationalized within the Enterprise CMDB capabilities across the SCITES Program
Bring our CMDB solutioning capabilities to life for our customers
Enable and optimize Continuous Service Improvement efforts across the SCITES Program, creating connectivity between disparate program efforts to provide best of breed innovation to the mission we support
Operationalize proposed CMDB capabilities, in transition periods, leading service assessments of current environment capabilities and status to bootstrap CMDB tool implementation within the ITSM Platform
Engage in efforts to harmonize ITSM and IT Ops toolchain solutions, working with system engineers to ensure tool chains proposed and deployed align to meet customer specific use cases
Support toolchain design, with focus on a how the IT Tool Ecosystem is leveraged to support accuracy and consistency of CMDB data across the enterprise
Lead program teams' execution of all aspects of Configuration Management
Work with the Continual Service Improvement (CSI) Lead and evaluate impacts of recommended initiatives and projects and drive delivery of advanced Information Technology Service Management (ITSM) processes and tooling solutions that meet the customer's use cases
Champion organizational change management efforts that impact internal engineering, operations, and service delivery operations within the program's technical teams
Design and implement strategies for the development, deployment, and optimization of CMDB in ServiceNow other enterprise ITSM platform systems, ensure alignment with business objectives and goals, and align with ITIL best practices
Lead and facilitate technical discussions with SMEs and teams, driving integration and operationalization of CMDB solutions
Collaborate with cross-functional teams to ensure seamless integration of CMDB with ITSM platforms ensuring the alignment with business processes
Develop and deliver training and documentation to various technical teams and stakeholders, enabling effective utilization of CMDB systems
Lead discussions and provide strategic advice, guiding the organization on best methods to leverage the CMDB to achieve business objectives

Education:
Bachelor's degree with a focus in computer science, engineering, or a related field of study

Certifications
ITIL v- preferred
ITIL Expert or ITIL Managing Professional Certification - strongly recommended/preferred

Experience:
5 years+ of progressive technical implementation, team leadership, and customer relationship experience
Experience in strategic planning, including contributing recommendations with supporting data and preparing and executing action plans
Proven proficiency in analyzing, evaluating, and overcoming program risks across multiple project teams
Demonstrated Technical Knowledge and experience in continual service improvement
Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment
Experience working with Government/Military programs

Security Clearance:
Secret Clearance - Required
TS/SCI - Preferred

Other:

Location:
On Customer Site

GDIT IS YOUR PLACE:

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

Work Requirements

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Years of Experience
5 + years of related experience

* may vary based on technical training, certification(s),

or

degree

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Certification
ITIL Foundations - ITIL

Travel Required
Less than 10%

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Citizenship
U.S. Citizenship Required

Salary and Benefit Information
The likely salary range for this position is $106,250 - $143,750. This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program.
About Our Work

We are GDIT.

A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S.

government, defense and intelligence community.

Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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