Store Supervisor - Torrington, United States - TD Bank

TD Bank

Verified Company

Torrington, United States

21 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Work Location:
Torrington, Connecticut

Hours:
40

Pay Details:
$ $32.75 USD

Line of Business:
Services bancaires personnels et commerciaux

Job Description:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Depth & Scope:

Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences
Provides daytoday team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines
Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities
Work focus time horizon is generally short term with low to moderate risk
Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our Customers
Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety

Education & Experience:

HS Diploma or GED required; undergraduate degree preferred
2+ years related experience required
Notary License (preferred)
Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service
Representative and Teller experience
Proven ability to meet and exceed Customers' expectations
Strong organization skills to handle multiple tasks in a fastpaced environment
Effective verbal and written communication skills
Application of sound judgment in making decisions
Demonstrated vault management and drawer settlement competency in accordance with Teller Operational Standards
Sound judgment in decision making and problem solving
Ability to multitask and maintain order in the Store
Good working knowledge of Outlook, Lotus Notes, Word and Excel
Strong working knowledge of all operational systems and databases
Ability to supervise and lead others
Ability to provide community services
Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Customer Accountabilities:

Delivers Customers endtoend advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations
Proficient in all products and services to provide consultative advice to Customers as well as coaches and mentors the Store team to deliver on these items
Leads, coaches, and drives exceptional service at every Customer interaction in the lobby and on the frontline
Completes Customer transactions and utilizes Customer relationship management tools to engage in needs based conversations
Engages in Lobby leadership and represents TD as the first point of contact for Customer inquiries and escalations; taking ownership and remediating any Customer complaints
Leads the execution of the Store Customer experience plan/objectives; supports the execution of the Store advice plan/objectives while ensuring operational excellence
Coaches to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers colleagues to act as a point of escalation for Customer concerns, and takes personal ownership when concerns cannot be managed at junior levels
Responsible for a legendary service process in the Store, which includes responsibility for over the counter transactions and more complex sales and service questions and requests
Leads and coaches frontline colleagues on effective Customer complaint resolution
Shared accountability with Store Leaders for Lobby Leadership
Acts as leader in achieving an overall Legendary Customer experience in the Store
Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met
Assists with maintaining a professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirements
Works collaboratively with TD Partners to ensure all Customers are serviced in the channel best suite