System Engineer - Des Moines, United States - Randstad Digital

Randstad Digital Des Moines, United States

2 weeks ago

Description

Direct Hire Opportunity - C2C/TPV/Sponsorship not supported
Can work out of Des Moines, IA - Cedar Rapids, IA - or Omaha, NE
Need to be comfortable working with VMWare (horizon being a plus.)
Need to be good with Windows Server, Active Directory, Group Policy, and overall Microsoft Stack.

The Systems Engineer I is the core functionality position of our Managed Services team.

This position is the front line for the company's technical support and directly interacts with users and works in a swift and timely manner to resolve their issues.

Essential Functions:
o Practice strong client service to help foster and enhance our relationships with our clients.

o Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure, which includes desktop, network, server and voice systems.

o Maintain current knowledge of relevant technology and researches industry best practices.
o Gain and maintain certifications in assigned area of expertise.
o Work with the end user to resolve desktop level helpdesk tickets.
o Coordinate with Technology management to resolve desktop, network, server and voice hardware or software based issues.
o Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state.

o With moderate guidance from other project members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.

o Assist in the development of technical application design documents.

o Under moderate guidance of other project members, provide initial unit testing of all system changes with the goal of providing a stable production environment.

o Assist project team members in developing scope documents and project estimates.
o Communicate consistently and effectively with clients and business associates to build trust and create successful partnerships.

o Develop knowledge of internal and external clients' business and help provide options to resolve issues or proactively advance organization forward.

o Complete assigned tasks in a timely manner, track hours and communicate status to project manager.
o Track all documentation and communications through internal database.
o Understand the impact of projects on both business and technology infrastructure.
o Mentors and coaches for the development of others.
o Perform other tasks as needed and/or requested.

Education and Experience:
o Associate's or bachelor's degree and 4+ years of related information systems experience.

Required skills and abilities:
o Exceptional client service orientation.
o Strong technical knowledge of telecommunications, network and PC operating systems.
o Competence in diverse technology skills, including desktop support, network/server/voice infrastructure design/build/modification, Business application management and LAN/WAN administration.
o Excellent verbal and written communication skills.
o Ability to conduct and direct research into technical issues and products as required.
o Ability to present ideas in a business-friendly and user-friendly language.
o High level of self-motivation.
o Keen attention to detail.
o Proven analytical, strategic thinking and problem-solving abilities.
o Ability to effectively prioritize and execute tasks in a high-pressure environment.
o Ability to thrive in a culture of growth, change and continuous learning.
o On-call availability.
o Ability to travel.
o Ability to work in an environment which may require:
o Sitting for extended periods of time.
o Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to
handle other computer components.
o Occasional inspection of cables in floors and ceilings.
o Lifting and transporting moderately heavy objects, such as computers and peripherals.
o Familiarity with Hyper V, VMware (Vsphere , esxi) – General Maintenance and support, Lifecycle Upgrade.
o Troubleshoot SAN (Powervault, Pure storage) General Maintenance and support, Lifecycle Upgrade.
o Domain Services (DHCP,DNS Active Directory Group Policy).
o External DNS modification - Understanding on how external records work (MX, TXT, A, AAAA).
o Certificate Administration- Internal (Microsoft CA) and External.

o Horizon VDI , AVD , Basic Level of troubleshooting knowledge, and all services tied with each product, App Volumes, DEM, Nvidia GRID, Connection Servers, UAG, FSLogix.

o MDM Management understanding on how to enroll devices and troubleshoot issues with compliance and deploy applications (Intune, WS1, JAMF).

o PowerShell Scripting knowledge.
o Public Cloud Services such as AWS, Azure, Office 365.

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