Network Operations Center Technician - Houston, United States - Ezee Fiber

Ezee Fiber
Ezee Fiber
Verified Company
Houston, United States

2 days ago

Mark Lane

Posted by:

Mark Lane

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Description

Network Operations Center Technician
An Ezee Fiber NOC Technician will monitor the Ezee Fiber network and track all outage events. The duties of this role will include network troubleshooting, customer service, ticket management & remote support for field personnel. The NOC also provides Tier 2/3 Support for the Ezee Fiber Customer Service center.

A NOC Technician will typically be the primary point of contact for major outage events, as well as, coordinate communication between Ezee Fiber operations personnel and customers.

The role will also include managing documentation of network assets.


About Ezee Fiber


Founded in 2021, Ezee Fiber is a rapidly growing Houston-based fiber telecommunications company that offers affordable and reliable multi-gig internet services to residential, business, and government customers through our cutting-edge 100 percent fiber-optic network.

We are committed to providing exceptional customer service, lightning-fast internet speeds, and transparent pricing. Our customers are supported by local team members that live in the communities they serve.


Responsibilities:


  • Work with a variety of technologies: Active Ethernet, GPON, XGSPON, DWDM, CWDM, MetroE, 802.11ac, 802.11ax
  • Work with a variety of vendors: Cisco, Juniper, Ciena, Nokia, Calix, SmartOptics, BTI
  • Monitoring and reporting on network services and equipment
  • Coordinating communication and technical response
  • Provide Tier 2/3 support to the Ezee Fiber Customer Service center
  • Curate network documentation
  • Testing, activation & verification of customer services
  • Provide technical assistance to other Ezee Fiber departments
  • Maintain relationships with vendor & customer contacts

Qualifications:


  • Basic technical troubleshooting skills
  • Knowledge of networking fundamentals
  • Experience with Cisco routers & switches
  • At least 1 year of experience as NOC Technician or equivalent role
  • Understanding of ticket management processes
  • Customer Service experience
  • Ability to lift up to 55 pounds
  • General computer fluency
  • Excellent verbal & written communication
  • Ability to work well in a team environment

Preferred:


  • Vendor Certifications (CCNA, CCNP, JNCIA, JNCIS, etc )
  • Industry Standard Certifications (Network +, Security +, etc )
  • Experience with Juniper OS
  • Experience with GPON/XGSPON technologies
  • Professional experience working in a Metro Ethernet environment

Pay & Benefits:


  • Competitive compensation package
  • Health, Dental and Vision insurance
  • 401k match
  • Paid time off and other generous benefit programs
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