Director of Programs and Operations - Queens, United States - SPEAKHIRE

Description

• Develop and implement strategic plans to enhance operational efficiency and achieve organizational goals
• Lead and manage all aspects of organizations operations, including ideation, implementation and execution, and evaluation of all projects
• Lead a crossfunctional team that includes program coordinators and administrators, technology associates, communications associates, volunteer recruitment and management team, and others to deliver on time and within budget
• Drive process improvement to optimize workflows and increase productivity
• Lead multiple project teams concurrently to ensure each program goals are achieved.
• Create a high achievement environment that leads to strong delivery and the growth and development of the staff
• Oversee program and project initiatives are aligned to business goals as well as organizational objectives and help drive revenue and philanthropic growth
• Provide thought leadership that provides market intelligence, challenges current thinking and ensures that SPEAKHIRE continues to be a bestinclass organization
• Develop project assessment protocol to ensure quality and ontime delivery while at the same time mitigating risks
• Maintain organizational standards of satisfaction, quality, and performance
• Work closely with project sponsor, crossfunctional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, and timing for new initiatives
• Ability to use data and analytical tools to evaluate, enhance and drive program outcomes
• Negotiate contracts with vendors, suppliers, and partners to ensure favorable terms for organization
• Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
• Provide senior leadership guidance to department leads and ensure alignment with organization goals

• Bachelor's in Social Work, Education, or related field
• 3 years of experience in a program or operations manager role
• Startup experience required
• Strong bias for service and display customer obsession
• Selfdirected, shows initiative, and can work as part of a team in a fastpaced environment and under deadline pressure.
• Highly organized and detail oriented
• Proficient in Google Suites, Notion and Zoom
• Experience working with different communities and populations including but not limited to by race, ethnicity, age, language
• Excellent verbal and written communication skills
• Demonstrated ability to prioritize and manage multiple projects concurrently
• Ability to travel at times to partners and schools

• MSW or MEd or similar preferred
• Nonprofit experience preferred
• Knowledge of and commitment to serving immigrant or firstgeneration Americans, and advocating for their development as they pursue knowledge of careers before transitioning from high school to college and career.

• 401(k)
• 401(k)

• Paid time off

• Monday to Friday

• Queens, NY (required)

• Queens, NY: Relocate before starting work (required)

• 25% (preferred)