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Tempe

    Technical Support Consultant - Tempe, United States - Charter Global

    Charter Global
    Charter Global Tempe, United States

    Found in: Appcast US C2 - 1 week ago

    Default job background
    Description

    Role: Deskside Support Consultant

    Location: Tempe, AZ Days onsite required - occasional travel to Gilbert office as well)

    Notes:

    Provide primarily onsite support, and occasional Remote support.

    HP primarily, familiarity with Apple is nice but there is a separate team who handles that support.

    Very customer service focused willing to be more lenient on the tech aspect if there is a good personality fit.

    Description:

    Executive Summary: The DSS (Deskside Support Services) Team provides technical onsite and remote support directly to Wealth Management users in both campus and branch locations.

    This includes the diagnosis of user problems related to specific supported hardware, software, and networking services. DSS will handle issues that have not been resolved by the Service Desk and/or escalated by management as well as participate in technology project work and equipment moves and break fix as well and perform single point of escalation and triage on behalf of the users.

    Qualifications:

    • Bachelor's degree and/or extensive relevant experience.
    • Excellent Microsoft Windows and Office support and troubleshooting experience.
    • Strong organizational and problem-solving skills.
    • Excellent verbal and written communication skills.
    • Intermediate knowledge of VMware and Citrix.
    • Intermediate knowledge of network architecture and topologies.
    • Experience in the financial industry.
    • Industry-standard certifications a plus (MCSA, A+, Network+, CCENT, CCT).
    • Shell scripting experience a plus (Windows PowerShell, Perl, Windows CMD line).

    Best Regards,

    David Roy | Senior Recruiter US Staffing | Charter Global Inc. |

    LinkedIn

    One Glenlake Parkway | Suite 525 | Atlanta, GA 30328

    A CMMI LEVEL 3 COMPANY.

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