Business Application Specialist - Racine, United States - Johnson Financial Group
Description
Overview:
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KEY RESPONSIBILITIES
Position Specific Responsibilities
- Configures or customizes a system or system(s) for business use.
- Implements changes following a defined process for system changes and tests business functionality.
- Contact for troubleshooting problems or issues.
- Identifies areas for improvement and presents recommendations.
- Business lead for system(s) upgrades, fixs and patches, creating and managing test scripts process and issue resolution.
- Creates and maintains system documentation and governance.
- Conducts training as necessary.
- Prepares reports supporting the proposed suggestions/recommendations leveraging existing technologies to improve process and reduce risk.
- Assists BA with identifying areas for improvements and business issues through conversations, informal interactions, and observations.
- Collaborates with LOB's on recommendations, both for existing and new systems.
- Participates in the execution/implementation process.
- Provides escalation to IT and other business lines as needed.
- Monitor's system health manages through system interruptions and works with vendors and business partners to manage system behavior, outages, and restoration.
- Ability to perform some duties, such as system monitoring, implementations, or changes during nontraditional working hours.
Job Requirements
- Minimum requirement of a High School diploma or equivalent
- Experience working in bank operations or similar IT experience.
- Demonstrated problem solving techniques.
- Excellent verbal, listening, written and interpersonal communication skills.
- Basic project management and planning skills.
- Ability to work independently.
- Ability to work with ambiguity.
- Aptitude in understanding workflows and process mapping.
- Leader as well as a team player with ability to foster good working relationships both with Bank Operations and across lines of business.
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