- and mentor the collections team, ensuring adherence to servicing policies and procedures.
- workflow processes to optimize productivity and performance metrics.
- escalated calls and initiate outbound communications when necessary.
- a positive work environment conducive to productivity and high performance.
- performance improvement plans as required and identify process enhancements.
- with customers to resolve outstanding issues and offer alternative payment solutions.
- compliance with company policies, procedures, and regulatory requirements, including the Fair Debt Collection Practice Act.
- negotiations with borrowers to establish viable payment arrangements.
- accounts under modification agreements to ensure compliance.
- accurate documentation of collection activities and account information.
- day-to-day collector activities, driving revenue generation results.
- regular meetings with the collections team to review accounts and performance.
- coaching and development opportunities to enhance team performance.
- recruitment processes and recommend suitable candidates for hire.
- call quality and response times, addressing any issues promptly.
- weekly meetings with the collections team to solicit feedback and address concerns.
- of 5 years of experience in collections, with a focus on legal, bankruptcy, and recovery.
- in reporting and data analysis.
- proficiency is highly advantageous.
- ability to thrive in a small office environment.
- negotiation and communication skills.
- with basic tech proficiency.
- track record of meeting and exceeding performance targets.
- to navigate complex customer interactions with empathy and professionalism.
- at fostering a collaborative and supportive team culture.
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Collections - Addison, United States - Delta Dallas
Description
Position: Collections Manager
Location: North Dallas
Salary: $60K-$70K
Role Overview: As the Collections Manager, you will collaborate with another Collections Manager to oversee the collections team, ensuring the efficient resolution of outstanding payment issues. Reporting directly to the Executive Vice President & President/CEO, you will play a pivotal role in maintaining high standards of service excellence and compliance.
Responsibilities:
Requirements:
