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    Collections - Addison, United States - Delta Dallas

    Delta Dallas
    Delta Dallas Addison, United States

    2 weeks ago

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    Description

    Position: Collections Manager

    Location: North Dallas

    Salary: $60K-$70K

    Role Overview: As the Collections Manager, you will collaborate with another Collections Manager to oversee the collections team, ensuring the efficient resolution of outstanding payment issues. Reporting directly to the Executive Vice President & President/CEO, you will play a pivotal role in maintaining high standards of service excellence and compliance.

    Responsibilities:

    • and mentor the collections team, ensuring adherence to servicing policies and procedures.
    • workflow processes to optimize productivity and performance metrics.
    • escalated calls and initiate outbound communications when necessary.
    • a positive work environment conducive to productivity and high performance.
    • performance improvement plans as required and identify process enhancements.
    • with customers to resolve outstanding issues and offer alternative payment solutions.
    • compliance with company policies, procedures, and regulatory requirements, including the Fair Debt Collection Practice Act.
    • negotiations with borrowers to establish viable payment arrangements.
    • accounts under modification agreements to ensure compliance.
    • accurate documentation of collection activities and account information.
    • day-to-day collector activities, driving revenue generation results.
    • regular meetings with the collections team to review accounts and performance.
    • coaching and development opportunities to enhance team performance.
    • recruitment processes and recommend suitable candidates for hire.
    • call quality and response times, addressing any issues promptly.
    • weekly meetings with the collections team to solicit feedback and address concerns.

    Requirements:

    • of 5 years of experience in collections, with a focus on legal, bankruptcy, and recovery.
    • in reporting and data analysis.
    • proficiency is highly advantageous.
    • ability to thrive in a small office environment.
    • negotiation and communication skills.
    • with basic tech proficiency.
    • track record of meeting and exceeding performance targets.
    • to navigate complex customer interactions with empathy and professionalism.
    • at fostering a collaborative and supportive team culture.

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