Ems/ambulance Dispatcher - Houston, United States - Best Care EMS

Description

You must have a minimum of 1 year Private EMS dispatching experience and be available to work over night shifts to be considered for this position.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Payroll
• Direct Deposit
• Paid Time Off
• Retirement Plan
• IRA

• Receives all inbound calls, incoming emergency, and nonemergency calls, and accurately collects proper information based on the call.
• Determines the nature of the call request, dispatches calls to the adequate crews in an appropriate and timely manner, and records pertinent information.
• Provides information to customers regarding insurance coverage for medical transportation, medical necessity for ambulance transportation, and costs associated with noncovered transportation.
• Maintains constant communication with customers and facilities to relay any information regarding transportation requests.
• Processes credit card payments.
• Trains new EMS dispatchers.
• Dispatches and maintains radio communications with all units.
• Monitors and documents response times of units.
• Utilizes and maintains professional communications skills with all employees and customers including patients, facilities, and public service agencies.
• Assists in the collection of patient data for billing purposes collects and verifies patient insurance information.
• Monitors waiting and active calls.
• Other duties as assigned.

• Must be able to answer multiline emergency and nonemergency calls while dispatching.
• Must understand exactly what services Medicare, Medicaid, and private insurances cover, or demonstrate the ability to learn this information.
• Must have a minimum of 1 year experience in Private EMS Dispatching.
• Great attendance and punctuality are a must.
• CAD and data entry experience with typing speed of at least 35 wpm required.
• Current certificate holder of CPR for Healthcare Provider
• Must have general knowledge of Houston highways and surrounding cities.
• Effective oral/written communications skills and interpersonal skills.
• Must be available to work day shifts, night shifts, and weekend shifts

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Overtime
• Rotating weekends
• Weekends as needed
• Weekends only

• EMS Dispatch: 1 year (required)

• Day Shift (required)
• Night Shift (required)
• Overnight Shift (required)

• Houston, TX required)