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    General Manager - Columbia, United States - Tru by Hilton

    Tru by Hilton
    Tru by Hilton Columbia, United States

    1 month ago

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    Description
    As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to create a positive work environment for our team members, deliver outstanding guest service, and financial profitability

    Specifically, you would be responsible for performing the following tasks to the highest standards:

    Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, overseeing sales and marketing initiatives, and revenue management

    Implementing and complying with all company policies and standards, and state and federal law

    Responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation

    Ensure guest and team member satisfaction, using brand tools, Trip Advisor, and engagement surveys

    Monitor and develop team member performance by providing supervision and professional development, evaluations, conducting counseling and improvement plans, and delivering recognition programs

    Adequately staff, and retain team members, including, recruiting, onboarding, and training team members

    Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements

    Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies


    REQUIREMENTS
    2 years of General manager experience
    Experience managing a hotel
    Hilton brand experience (Preferred)

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