Housekeeping Supervisor - Alexandria, United States - Hotel AKA Alexandria

Description

• Willingness to accept the most effective role.
• Function as a representative of the AKA culture and standards to all Team Members and our residents.
• Maintains regular attendance in compliance with the AKA standards.
• Approach all encounters with residents and Team Members in a friendly, serviceoriented manner.
• Promotes a safe, secure and healthy work environment.
• Maintains Resident/guest privacy and confidentiality by protecting all personal information.
• Familiar with emergency and safety procedures for your role.
• Adheres to AKA Image Requirements policy.

• Open housekeeping: check rooms inventory, assign rooms to room attendants, assign daily projects to housemen.
• Inspect hallways, walls, elevators, stairs, and service area as well as public areas. Ensure cleanliness standards throughout the property meet AKA standards.
• Anticipate guests' needs, respond promptly, and acknowledge all guests. Always maintain positive guest relations. Resolve guest complaints ensuring guest satisfaction.
• Inspect rooms, complete report to hotel front desk and / or load into automated property management systems. Verify status reports; report clean suites and check DND rooms.
• Monitor payroll reports and work schedules, work alongside Director of Housekeeping
• Monitor lost and found program. Ensure stock rooms are maintained with proper supplies. Perform monthly linen inventory and order monthly supplies.
• Conduct training of staff as assigned, provide followup and feedback to team members on job performance.
• Coordinate room maintenance program with Property Operations, approve OOO rooms and perform rooms inspection before returning to inventory.
• Monitor linen quality provided by third party Laundry Company.
• Receiving and taking inventory of deliveries
• Assisting team members as needed to man the lobby area
• Stocking housekeeping closets
• Cleaning rooms
• Cleaning/touching up public areas daily to include lobby, elevators, A-Lounge, restrooms
• Other duties as assigned

• Demonstrated energetic, selfmotivated with a "can do" positive attitude.
• Proficiency in English (written and oral) preferred.
• Preferred background in Housekeeping.

• High school degree or equivalent.
• Flexibility with work schedule including nights, weekends and holidays.
• Meticulous attention to detail.

• Must be able to lift up to 20 lbs.
• Able to push/pull up to 50 pounds as needed.
• Sits, stands, bends, stretches, lifts items and moves intermittently during working hours.
• Able to work with chemicals.

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• Rotating shift