People Services Operations Analyst - Austin, United States - Meta

Description

The People Service Delivery (PSD) team's mission is to run the best people-focused service delivery business in the industry. Leading with care and empathy, we develop efficient processes, systems, and programs.

We aim to ensure employees feel heard and have the resources and support they need during the most important moments so they can do the best work of their careers.

As part of PSD, the Service Delivery Excellence team improves the efficiency and effectiveness of operations by providing deep insight into operational performance, recommended actions to improve business outcomes, and reporting solutions to improve stakeholders' self-sufficiency with data.

The People Services Operations Analyst is responsible for providing business area leaders with deep insight into the status of their operations and where they can drive improvements in line with People Service Delivery's near-term goals and long-term vision.

People Services Operations Analyst Responsibilities:

Establish and maintain PSD functional (e.g., onboarding, benefits) measurement strategies and tracking mechanisms
Conduct routine analysis of functional trends to identify top gaps and improvement opportunities
Drive measurement plans for major initiatives to ensure they align to organizational goals and accurately reflect the results of those initiatives
Manage ad hoc, complex, and shortturnaround reporting requests from PSD stakeholders and leaders
Improve the quality of teamwide operational analysis (e.g., control charts) to improve insight and speed to action
Ensure data integrity through aligned vendor and company measurement approaches and upstream processes that impact data (e.g., case management)
Collaborate with technical cross functional partners, ensuring business requirements are prioritized and delivered within an expected timeframe
Report on conclusions to business area leaders through live presentations, executive summaries, and selfserve dashboards/reports
Consult with business area leaders on their measurement needs, timing requirements, and other expectations
Produce highquality presentations and deliverables using data visualization best practices
Support data training programs that elevate the analytic skill of data users

Minimum Qualifications:

6+ years experience in operations measurement and analytics functions
3+ years experience in a People/HR function
Extensive data and analytical expertise, including knowledge of industry best practices and measurement standards
Experience working with standard data analytics and reporting tools (e.g., Tableau)
Experience working with Salesforce and Workday systems
Experience working in a fastpaced environment while also building infrastructure that scales
Effective communication, influencing, and change management skills
Knowledge of the HR domain and core processes (e.g., benefits, payroll, onboarding, learning)

Preferred Qualifications:

Bachelor's degree in business, operations, consulting, or equivalent
Master's degree in data analytics, data science, or equivalent
Six Sigma or equivalent certification
Experience with process mining systems (e.g., Celonis) and methodologies
Experience on projects that use AI/ML for advanced data analysis
Experience with Robotic Process Automation (RPA) and related process improvement methodologies

About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world.

Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.

People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.