Csr Lead-pediatrics-maryvale - Phoenix, United States - MOUNTAIN PARK HEALTH CENTER

MOUNTAIN PARK HEALTH CENTER

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

This position ensures the effectiveness of patient flow and patient satisfaction.

The Customer Services Representative (CSR) Lead must be able to manage and delegate all the CSR responsibilities and ensures the tasks are completed accurately and efficiently in accordance with Mountain Park Health Center policies and guidelines.

_ Essential Functions_

Performs all the essential functions of a CSR.
Oversees and manages the registration workflow ensuring timely registration and response to messages.
Prepares staff schedules to provide adequate cover including contingency planning for staff absences. Delegates assignments and communicates any staffing concerns to Supervisor.
Records inventory and ensures the proper amount of stock. Responsible for the organization and cleanliness of the work environment.
Utilizes methods to increase access for patients.
Initiates cash reconciliation procedures including refunds and monitors the frequency and reasons for discrepancies/trends of refunds.
Works as a part of the leadership team for the Department/facility collaborating with the MA Leads and Supervisor to improve customer service, quality of care, and makes suggestions for process improvements.
Serves as a coach/mentor/resource for nonclinical issues to MAs in the absence of the MA Lead.
Facilitates communication between CSRs/MAs, providers, and Supervisor.
Independently or with the assistance of a manager, ensures resolutions to patient complaints.
Responsible for completing all administrative projects assigned by the manager of the department.
Assists in facilitation of staff meetings.
Ensures the successful completion of training to all new staff members. Ensures training checklists are completed and validates the proficiency of all CSR performance according to MPHC standards.
Ensures the continually improvement of CSRs to their performance and skills with the assistance of input from providers and support.
Performs weekly performance audits for all CSRs of the department to identify areas for improvement.
Provides feedback for staff reviews in collaboration with Supervisor.
Ensures CSRs adhere to all MPHC procedures and policies.
Performs daily scheduling audits to ensure patient booking.
Performs other departmentspecific tasks related to leading the customer service function as required.
Consistent, reliable inperson attendance is required.
Other duties as assigned.