Guest Relations Coordinator - Austin, United States - The Loren Hotel

The Loren Hotel

Verified Company

Austin, United States

4 days ago

Posted by:

Mark Lane

beBee recruiter

Guest Relations Coordinator

Salary:
$20 hour

Status:
Fulltime

About Us

At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin._ _
With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indooroutdoor environment, uniquely set within Austin's most beloved green space._ _

Job Summary

Responsibilities:

Manage Guest Experience, greeting and checking in guests
Maintain awareness at all times of groups in house, VIP's, and special requests
Make reservations efficiently and accurately in the system, noting any special requests
Always maintain guest privacy
Be well informed about property services and hours of operation to share with guests
Be able to provide accurate directions to the hotel
Be familiar with the surrounding area of the hotel
Forward any necessary requests for additional packages or travel plans to the concierge team
Always maintain a warm and friendly demeanor
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Perform other duties as requested by leadership
Perform any other jobrelated duties as assigned.

Qualifications:

Opera Cloud experience preferred
Minimum 1 year of group rooms coordinator, sales coordinator or front desk experience preferred
Experience in luxury hotels or a related field preferred
Must be able to communicate fluently in English for both written and verbal communications
Proficiency with computer systems
Ability to work a flexible schedule is required

Education and Experience Requirements

Policy and Service Responsibility

Physical Requirements

Able to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
Must be able to lift and carry up to 50lbs
Must be able to stand at least 60%
Must be able to sit and squat frequently

ON CALL Banquet Houseman