Smi Evaluations Coordinator - Tempe, United States - CRISIS PREPARATION AND RECOVERY INC

CRISIS PREPARATION AND RECOVERY INC

Verified Company

Tempe, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Knowledge and Skills:

Communication skills: Due to the nature of our business, the tone and manner in which we communicate is a vital part of customer relations and the continued success of the company. Communication must be professional, clear, calm, and sensitive at all times regardless of the circumstances.
Multitasking skills: Must develop and demonstrate superb multitasking skills to effectively accomplish multiple required and competing tasks.

Duties:

Responsible for screening all incoming evaluation requests to ensure they are eligible for a new evaluation.
Create all referrals in CPR's electronic medical record system, documenting the action plan (to be scheduled, referral was canceled and why, etc).
Begin outreach efforts to schedule routine evaluation appointments, ensuring proper documentation of each attempt.
Distributing emergent evaluation requests to evaluators equitably and in a timely manner with attempts to keep staff in their geographical location when possible. Confirm next day routine appointments, documenting efforts in the scheduling system.
Demonstrate ability to assess for risk (Danger to self/others, acute psychosis, etc) and determine course of action (i.e. Enlist supervisor's assistance, warm transfer to the Maricopa Crisis Line via Solari).
Handle all customer service issues promptly and courteously with the highest regard to CPR's core values.
Communicate customer service concerns to direct supervisor, while utilizing other supervisor's support when direct supervisor is not available.
Communicating with team members, other internal staff, and outside sources to ensure the best coordination of care for each individual
Crosstrain to provide support and coverage for other Evaluation's administrative positions.
Communicate PTO requests and call outs to your direct supervisor.
Keep ATC and Fiscal reports updated daily.
Complete NonSMI, T19 followups as required.
Complete outreach to clients/hospitals or other involved parties to obtain ID and Lawful presence documentations upon notification from the RBHA or when an SMI Evaluator sends an NED (No Eligibility Documentation) on a COE or PreSMI member. Update outreach spreadsheet daily, ensuring all required outreach attempts are made and documented on the spreadsheet, as well as CPR's EMR, within the 45 day window.
Other duties as specified by manager or team leads

Qualifications and Education Requirements- High School diploma required, plus 4 years of behavioral health experience. Associate's degree, plus 2 years of behavioral health experience, or bachelor's/master's degree in the area of behavioral health. Qualify as a Behavioral Health Technician (BHT)