Experienced Call Center Agent - Conroe, United States - Gullo Auto

Gullo Auto

Verified Company

Conroe, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Experienced Call Center Representative - Service Department - Automotive - Gullo Mazda

Role Qualifications

Must have excellent verbal and written communication skills.
Must possess exceptional interpersonal communication skills.
Must possess strong organizational skills.
Must possess strong computers skills.
Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments.
Must maintain a professional appearance and manner.
Adhere to all company policies, procedures and safety standards.
Must be flexible and a team player
Great customer service skills

Position Responsibilities

Respond to customers that submit leads via chat.
Make a quality check customer satisfaction call to all service visits.
Service appointment reminders (confirmations)
No show follow up.
Minimum of 85+ outbound calls each day
Answer incoming service calls
Follow up calls and texts for declined service work.
Calls & texts to current manifest lists and data management systems.
Make follow up calls to all of our customers based on provided or assigned call lists after every service transaction.
Assist other service schedulers during periods of heavy call volume.
Complete prework packets at the end of each day

Essential Skills Required
Experience & prior BDC / Call Center training are required.

Benefits

Benefits include medical, vision and dental insurance, 401K retirement savings plan, Vacation time, holiday and sick leave, company paid continuing education and training.

Our company maintains a strong policy of equal employment opportunity for all associates.

We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

**About Our Dealership